Program Manager

Summary

The Office of Retailer Operations & Compliance (ROC) is seeking dynamic and experienced leaders for three distinct Director positions, all focused on ensuring the integrity and effective administration of the Supplemental Nutrition Assistance Program (SNAP) retailer operations nationwide. While all roles provide strategic leadership and authoritative oversight to safeguard federal resources and uphold program integrity, each Director leads critical and specialized functions.

Duties

• Fraud Analytics Division Director - See Below
• Directs all national SNAP fraud analytics, predictive modeling, data mining, and risk evaluation activities for retailers and meal service providers, including developing advanced analytic tools and identifying high-risk transaction patterns.
• Manages the assessment, documentation, and evaluation of retailer fraud allegations, ensuring comprehensive fraud assessments are conducted and providing technical guidance to investigative partners on analytics and emerging fraud schemes.
• Leads transformational improvements in fraud detection, strengthens risk assessment systems, enhances data sharing, and fosters collaboration with law enforcement agencies for criminal, civil, and administrative actions.
• Retailer Compliance Division Director - See Below
• Leads all national SNAP retailer compliance operations, including administrative case processing, rigorous analytic reviews of transaction activity, and sanction actions resulting from retailer misconduct
• Manages the complete sanction process for SNAP retailer investigations, from issuing Charge Letters to coordinating Administrative and Judicial Review requests, ensuring consistent application of regulations and equitable enforcement
• Collaborates with law enforcement partners, offering technical expertise on compliance case development and evidentiary thresholds, and drives modernization initiatives to streamline administrative processes and strengthen investigative readiness.
• Retailer Operations Division Director - See Below
• Leads, directs, and oversees all national SNAP retailer operations activities, including authorization, reauthorization, compliance verification, and administrative actions for participating stores and meal service providers
• Develops and implements national policies and strategic initiatives to strengthen program integrity, executing enhanced retailer screening, criminal history reviews, and identity verification to prevent ineligible retailers from entering the program
• Drives organizational improvements that enhance operational efficiency and national program stewardship, while serving as a senior advisor to ROC leadership on retailer integrity issues, emerging fraud trends, and strategic priorities

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify for the GS-15: Applicants must possess one year of specialized experience equivalent to the GS-14 in the Federal and or Public Service. Specialized experience is defined as: Demonstrated leadership in planning, coordinating, and executing large-scale national programs or operational functions specifically focused on regulatory oversight, integrity, or compliance within a federal or comparable regulatory environment; Proven experience directing data analysis, risk assessment, or predictive modeling techniques to identify and mitigate program vulnerabilities, detect potential fraud, or ensure compliance within a large-scale regulated environment; Extensive experience overseeing or directing complex investigations, administrative actions, or sanction processes against regulated entities or program participants, including coordination with law enforcement or external oversight bodies; and Documented success in developing, implementing, and modernizing policies, strategies, or operational procedures to enhance program integrity, efficiency, or compliance outcomes within a complex regulatory framework.

Education

There is no substitution of education at this grade level. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13046766 Other Information

Director Descriptions: Fraud Analytics Division Director: The Fraud Analytics Division Director provides leadership for all national fraud detection, predictive analytics, and investigation initiation activities related to SNAP retailers and meal service providers. Operating within the Office of Retailer Operations & Compliance (ROC), this position directs mission critical functions that protect SNAP from retailer based fraud, misuse, and systemic vulnerabilities. The Director oversees advanced analytic operations, nationwide fraud screening, investigative referrals, and data driven compliance initiatives designed to safeguard federal funds and uphold program integrity. Retailer Compliance Division Director: The Retailer Compliance Division Director provides leadership over all national SNAP retailer compliance and enforcement operations within the Office of Retailer Operations & Compliance (ROC). This includes directing administrative cases derived from Electronic Benefit Transfer (EBT) transaction analysis, overseeing sanction processes resulting from retailer investigations, and ensuring consistent, fair, and evidence based compliance actions across the national retail landscape. Retailer Operations Division Director: The Retailer Operations Division Director is responsible for national administration of Supplemental Nutrition Assistance Program (SNAP) retailer operations within the Office of Retailer Operations & Compliance (ROC). This role provides strategic leadership and authoritative oversight to ensure the integrity of SNAP retailer participation nationwide and to safeguard federal resources through robust screening and administrative actions. Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL): Visit the OPM website for information on how to apply as a CTAP, or RPL eligible. To exercise selection priority for this vacancy, CTAP/RPL candidates must meet the basic eligibility requirements and all selective factors. CTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP applicants must receive a rating of at least 85 out of a possible 100. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.