Director Crew Services

Director Crew Services (LSC) Position Summary:The Director Crew Services provides strategic and operational leadership across Crew Operations, Crew Pay, Crew Accommodations and Logistics, SOC Modernization, and related support functions within the System Operations Center (SOC).The Director ensures the safe, compliant, reliable, and efficient execution of crew operations while delivering a high level of service to Flight and Inflight Crewmembers. As a senior SOC leader, the Director leads crew recovery during irregular operations, partners across the organization to mitigate risk and improve performance, and advances technology, automation, data-driven decision making, and process improvements that strengthen operational performance and the Crewmember experience. Essential Responsibilities: * Ensure the safe, compliant, and effective execution of day-of-operation crew scheduling, recovery, movement, and related operational activities in accordance with Federal Aviation Regulations, applicable collective bargaining agreements, Flight and Inflight Scheduling Manuals, Company policies, and established procedures. * Serve as the senior Crew Services leader for operational decision-making and recovery during irregular operations, ensuring crew strategies are integrated into the broader system recovery plan. * Anticipate crew-related operational risks and lead proactive actions to protect the operation, minimize Customer and Crewmember disruption, and improve the speed and effectiveness of recovery. * Partner closely with Flight Operations, Inflight, System Operations, Airports, Enterprise Planning, JetBlue University, and other functions to drive safe, reliable, and effective operational performance. * Provide leadership and oversight for Crew Pay, ensuring accurate and timely administration, strong pay integrity and controls, effective issue resolution, and close coordination with Flight, Inflight, Payroll, Finance, and other stakeholders. * Provide leadership and oversight for Crew Accommodations and Logistics, including crew hotels, ground transportation, and related Business Partners, ensuring operational readiness, service reliability, effective IROP support, and disciplined cost management. * Lead SOC Modernization and Crew Business Solutions, including the development and implementation of technology, automation, decision-support capabilities, reporting, and improved business processes supporting Crew Services and the broader SOC. * Partner with Technology and external Business Partners to ensure crew-related operational systems are reliable, effectively supported, continuously improved, and aligned with operational and business requirements. * Establish clear performance expectations, operating rhythms, measures, and accountability across Crew Services, with a focus on safety, reliability, productivity, service, cost, and Crewmember experience. * Leverage operational and Crewmember data, root-cause problem solving, process redesign, automation, and industry-leading practices to identify trends, address systemic issues, and drive measurable improvements. * Maintain a strong feedback loop among Crew Services, Crew Planning, Enterprise Planning, and Flight and Inflight leadership to ensure effective handoffs between long-range planning, future crew planning, and day-of-operation execution. * Develop and maintain strong relationships with Business Partners supporting Crew Services, holding partners accountable for service levels, performance commitments, operating standards, cost effectiveness, and continuous improvement. * Support annual business planning, budgeting, forecasting, and cost-management activities across Crew Services. * Serve as the senior escalation point for significant crew operational, pay, accommodations, technology, and service issues, ensuring timely resolution, appropriate communication, and organizational alignment. * Maintain strong relatio