Operating Risk Representative II - Paycor Amended Returns team

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Provides the research and resolution of penalty notices received by Operating Risk. Utilizes root cause analysis to identify penalty prevention enhancements.

Responsibilities

Please note - this role will support our Paycor Tax Team.

• Review and analyze original tax returns and supporting documentation to determine amendment requirements.

• Prepare and process amended federal, state, and local tax returns accurately and efficiently.

• Research tax law changes and regulations related to amended return filings.

• Identify, investigate, and resolve discrepancies, errors, or missing information.

• Communicate with taxpayers, tax professionals, and internal departments to obtain required documentation and clarify return information.

• Maintain productivity and quality standards while managing a high-volume workload.

• Document case activity and maintain accurate records within designated systems.

• Monitor amended return inventory and prioritize work to meet established service level commitments.

• Respond to inquiries regarding amended return status, adjustments, and outcomes.

• Ensure compliance with company policies, IRS guidelines, and applicable state tax regulations.

• Participate in training and process improvement initiatives to enhance team performance and operational efficiency.

• Assist with special projects and other tax processing duties as assigned.

Qualifications

• Associate's Degree - Required

• Bachelor's Degree - Preferred

• 1 year of prior Accounting, Business or Paycor experience - Preferred

• 2+ year of Payroll/ Tax experience - Preferred

• Detail and accuracy oriented, strong organizational, problem- solving, and analytical proven skills.

• Must be able to work in a team environment, as well as independently

• Proven ability to work in a fast-paced and high-volume environment.

• Ability to interface with multiple departments, multi-task, and work independently.

• Strong interpersonal, verbal, and written communication skills.

• Excellent understanding of Microsoft Office, including Outlook, and Excel.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $24.93 - $39.17 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.

• Provide outstanding service and build trusted relationships.

• Drive innovation in our products and services and continually improve our processes.

• Work in partnership and support each other.

• Be personally accountable and deliver on commitments.

• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.