NPDI Engineer, Turnkey Deployment

Job Description Position Summary The NPDI Engineer, Turnkey Deployment is a lead service role responsible for planning and executing turnkey deployment programs across complex customer environments. This role owns execution readiness and delivery alignment for programs involving thermal and AC/DC power management products, ensuring deployment strategies are scalable, repeatable, and aligned with serviceability standards. The role collaborates closely with Engineering, Product Management, Service Operations, Technical Support, and other cross-functional stakeholders to drive program success. This includes enabling integrated solutions and modular deployments, supporting field execution, and ensuring deployment risks-including failure modes-are proactively identified and mitigated. Key Responsibilities * Lead turnkey deployment programs across NPDI initiatives managing risks and execution dependencies to ensure on-time and high-quality delivery. Interfacing with R&D engineering and product management to implement the Global Serviceability Specification in new products * Represent Services in design reviews, product reviews, and phase gate milestones; ensuring deployment, serviceability, and field execution considerations are incorporated early in development. * Own Services deployment readiness, ensuring products and solutions are fully executable in the field with validated procedures, tools, and trained teams. * Collaborate on failure mode effects and analysis evaluations (FMEA) for field deployment, identifying potential risks in thermal and AC/DC power systems, validating mitigation strategies, and ensuring learnings are incorporated into deployment standards and service procedures. * Coordinate cross-functional execution alignment across Engineering, Services, Operations, and external stakeholders to remove roadblocks and maintain program momentum. * Develop and standardize deployment playbooks, including installation procedures, commissioning workflows, troubleshooting guidance, and service documentation to ensure consistent execution globally. * Monitor early deployment performance and quality, tracking startup outcomes and field issues, and driving feedback loops into Engineering and Product Management for continuous improvement. * Support parts and logistics readiness, including spare strategy, service kits, and materials planning required to sustain deployment and operational support. * Attend beta startups and first-article startups to ensure service readiness. Qualifications * Bachelor's degree in Engineering (Mechanical, Electrical, Thermal, or related discipline) or equivalent experience. * Required technical experience: * Strong background in thermal management systems (e.g., liquid cooling, high-density cooling applications). * Experience with AC/DC power management systems and their application in critical infrastructure deployments. * Experience with integrated and modular solutions and systems. * Minimum of 5-8 years of experience interacting with customers on a technical level * Proven experience leading or coordinating cross-functional programs or complex deployments involving multiple stakeholders. * Experience working with field service, service operations, or customer-facing technical execution teams, particularly in deployment or commissioning scenarios. * Ability to interpret technical documentatio