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Coordinator Customer Relations

Marriott Vacations Worldwide

Palm Desert, CAFull-timePosted 1 day agoStill listed today

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At a glance

Compensation
No compensation found
Location
Palm Desert, CA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Coordinator Customer Relations supports owners and guests at Marriott Vacations Worldwide by communicating with preview tour customers before arrival and offering concierge-style services to guests on promotional vacation packages. The role provides information about property amenities and local attractions, identifies special needs, and addresses service requests. It also involves welcoming guests, interacting professionally with colleagues, and following company policies and safety procedures.

Skills & qualifications

RequiredNice to have

Skills

Telephone CommunicationConcierge ServicesGuest ServiceWritten CommunicationVerbal CommunicationBending and TwistingLifting and Carrying

Qualifications

Flexible Schedule AvailabilityExtended Standing Sitting or WalkingLift Carry Push or Pull 10 Lbs

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

  • Provides detailed information about property amenities.

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

  • Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

  • Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

  • Available to work a flexible schedule to include weekends and holidays.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

How this job compares

Set against the 3,328 open Guest Services jobs on Olive Jobs, counted October 28, 2026.

Pay
  • This postingNot listed
  • California median$83–102K/yr20 salary ranges
  • California median$20–21/hr221 hourly ranges
Openings
Olive Jobs lists 295 open Guest Services jobs in California and 3,328 across the US. Under 1% of them nationwide are listed as remote or flexible.
Hiring the most in California
Experience
Guest Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (404 postings).
Education
6 of the 3,328 open Guest Services jobs (under 1%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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