Engineering and CEM Director JCAP AI

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:This leadership position is responsible for ensuring the delivery of Data Center programs across a dispersed portfolio including enterprise, colocation, hyperscale, edge computing environments, and/or critical spaces: Trading Floors, Labs & Clean Room environments. The role supports due diligence, transitions, quality assurance, assessments, operations and compliance of data centers with a primary focus on operational service delivery quality, reliability and client satisfaction. Your day-to-day tasks will include: * Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures * Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability * Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment * Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts * Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs * Drive operational excellence within critical operational performance and compliance environments * Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations * Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL * Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments * Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery Requirements: * Ability to interact with leadership, both internally and externally * Ability to interact with engineers and technicians at all levels * Develop business continuity and disaster recovery plans * Conduct regular operational audits, programmatic audits, safety audits and risk assessments * Ability to lead incident response and root cause analysis for system failures * Position requires up to 30% travel Preferred: * Experience with all levels of Data Center configurations and operation types: enterprise, collocation, hyperscale and edge computing environments * Background in critical environments operations, portfolio transitions and technical due diligence * Experience with risk management and technical training program development and compliance Desired education, experience and technical skills: * Bachelor's degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience * Minimum of 7-15 years data center operations experience related to FM service delivery * Thorough understanding of data center infrastructure, programs and systems related to operational delivery * Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems * Demonstrated experience using analytics to trend and forecast outcomes and areas of risk. * Ability to articulate value proposition to clients and deliver solutions * Stro