Client Intake & Community Liaison

Location: Houston, TX (phone, in-home visits, and local outreach) Pay: $65,000/year + performance bonus + mileage reimbursement Job Type: Full-time Benefits * 401(k) [with company match] * [Health insurance / monthly health stipend] * [Paid time off and holidays] * Mileage reimbursement * Performance bonuses for new clients who start service About Us Griswold Home Care is a private-pay, non-medical home care agency helping seniors and families in Houston stay safe and independent at home. We're a growing, locally owned team, and we care about our clients and caregivers. Why You'll Love This Role * Competitive salary with bonus potential on top * A mix of phone work, home visits, and community outreach, so no two days are the same * You guide families through a stressful time and help them find the right care * A small team where your work directly grows the business What You'll Do Prospect Calls & Follow-Up * Answer and return calls from families asking about care * Listen to their situation, explain our services, and schedule intake visits * Follow up with prospective clients who haven't started service yet * Keep call notes and follow-ups up to date in our system Client Intake * Visit new clients and families in their homes to learn about care needs, routines, and preferences * Walk through home safety and help us match the right caregiver * Document each intake visit * Stay a friendly point of contact for families as care begins Community Outreach * Build and maintain relationships with local referral sources such as senior living communities, discharge planners, and doctors' offices * Represent [Company Name] at community events * Track outreach activity and referral results What We're Looking For * 5+ years in the healthcare industry preferred (home care, home health, hospice, senior living, or a medical office) * Experience with intake, admissions, sales, or referral development strongly preferred * Existing Houston-area referral relationships are a big plus * Reliable vehicle, valid driver's license, and auto insurance * A warm, confident phone manner, comfortable talking with families and professionals * Organized and good at follow-through * Flexibility for occasional evening and weekend client intakes Schedule Full-time, primarily weekdays. Occasional evening and weekend client intakes may be needed, since families often reach out when a loved one needs care right away. How to Apply Apply through Indeed and tell us briefly why this role appeals to you.