Management and Program Analyst (VOC)

Summary

The Management and Program Analyst provides centralized operational intelligence and advanced program and data analysis to support executive decision-making across the VISN and Health Service Areas. The incumbent transforms complex clinical, operational, and administrative data into actionable insights and develops analyses, program evaluations, and decision-support products that inform strategic priorities and improve operations.

Duties

The Management and Program Analyst serves as a principal analyst and centralized resource supporting the VISN Operations Center and Health Service Areas (HSAs). Major duties include, but are not limited to: Independently plans, conducts, and presents complex analyses of clinical, operational, administrative, access, quality, and other performance data from multiple sources to support executive-level decision-making across the VISN and HSAs. Defines analytical priorities, methodologies, and the scope of evaluation activities needed to address strategic and operational requirements established by VISN and VHA leadership. Designs, develops, and deploys analytical models, dashboards, data visualizations, performance measures, and other decision-support products to evaluate program effectiveness, identify trends and risks, and recommend operational improvements. Creates and manages complex integrated datasets and databases and combines information from multiple enterprise data systems and repositories to address executive decision-support requirements. Conducts independent studies and program evaluations and develops new analytical approaches, methodologies, measures, and evaluation criteria when existing information or measures are incomplete, ambiguous, or unavailable. Analyzes management information systems and requirements to develop or improve analytical programs and administrative support systems, including evaluation methodologies, functional requirements, data-gathering protocols, trend analysis, predictive indicators, and comparative benchmarking. Synthesizes operational, clinical, access, quality, and Veteran experience information into integrated analyses, briefings, and recommendations that support alignment of HSA operations with VISN-wide and national strategic priorities. Develops and manages project plans for the analysis, design, testing, implementation, and maintenance of data analysis, program evaluation, performance monitoring, decision-support, and strategic-tracking initiatives. Interprets and applies broad VA/VHA policies and guidance to analytical and operational issues and develops recommendations when existing guidance or established approaches are insufficient. Prepares and presents complex analytical findings, conclusions, and recommendations to VISN and HSA executive leadership in written, visual, and oral formats appropriate for high-level and time-sensitive decision-making. Leads and coordinates cross-functional projects, workgroups, task forces, and network-wide initiatives involving HSA teams, program offices, and other organizational stakeholders to align operations with strategic priorities. Serves as a principal analytical authority or key participant on high-level workgroups, task forces, and committees, providing data-driven information and ensuring analytical approaches address leadership objectives. Represents the VISN Operations Center in meetings, briefings, workgroups, and consultations with VA Central Office, other VISNs, national program offices, and other stakeholders on data standards, analytical practices, and operational performance reporting. Collaborates with executive leaders, program managers, clinicians, technical staff, and other stakeholders across the VISN and HSAs to resolve common issues, share information, and advance network-wide initiatives. Coordinates competing priorities, deadlines, and resource requirements among operational, clinical, and administrative stakeholders to maintain progress on critical reporting and project milestones. Develops and disseminates analytical standards, guidance, user documentation, training materials, and educational resources to promote consistent use of analytical tools and decision-support products across the network. Work Schedule: Monday - Friday (8:00am - 4:30pm) Telework: This position may be authorized for Ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst (VOC)/PD00003VS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Conducting complex program and organizational analyses to evaluate performance, identify trends or issues, and develop recommendations for management decision-making. Collecting, integrating, managing, and analyzing data from multiple information systems or data sources to support program evaluation, operational performance, or organizational decision-making. Developing analytical and decision-support products, such as performance measures, dashboards, reports, data visualizations, or other analytical products, to communicate findings and support management decisions. Planning and coordinating program, analytical, or operational initiatives, including evaluating outcomes and communicating findings and recommendations to managers, program officials, or organizational stakeholders. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.