Senior Manager, Global Executive Support

Job Description

An entertainment client is seeking a Senior Manager, Global Executive Support to join their team! This individual will be the primary owner of the executive technology experience for senior leaders across a global organization, delivering white-glove support, leading executive-priority incident response, and ensuring technology readiness for leadership meetings, board events, travel, and major business initiatives. They will manage a global executive support team, partner closely with executives, Executive Assistants, infrastructure teams, security teams, and external vendors, and personally lead executive-facing technology rollouts and adoption efforts. The ideal candidate will combine strong technical expertise with executive-level communication skills, ensuring leaders understand the purpose, impact, and expectations behind technology changes while maintaining a seamless support experience. This is a 6-month contract-to-hire opportunity located in Los Angeles, CA requiring 5 days onsite and approximately 20% domestic and international travel; compensation is flexible based on experience.

Skills and Requirements

• 10+ years of experience in IT service delivery, executive/VIP support, technical support, or end-user computing leadership.
• 5+ years of leadership experience managing technical support or executive support teams.
• Demonstrated experience supporting C-suite executives and senior leadership teams in a white-glove executive support environment.
• Proven experience managing high-severity incidents and communicating directly with executive stakeholders throughout resolution.
• Experience leading global or multi-region support teams operating within extended-hours or follow-the-sun support models.
• Strong experience partnering directly with executives, Executive Assistants, and senior leadership teams.
• Hands-on experience leading executive-facing technology deployments, rollouts, and adoption initiatives.
• Strong working knowledge of Microsoft 365, Teams, Zoom, Apple/Mac environments, Windows environments, endpoint management platforms (Intune, Jamf, or similar), and mobile device management.
• Working knowledge of identity and access management including SSO, MFA, conditional access, device compliance, and enterprise security principles.
• ITIL 4 Foundation certification with strong understanding of incident, problem, change, knowledge, and service-level management practices.
• Experience utilizing ServiceNow or similar ITSM platforms along with AV/conferencing technologies.
• Ability to translate technical concepts into clear business language for executive audiences.
• Experience supporting executive travel, leadership meetings, board meetings, and other high-visibility business events.
• Strong judgment, discretion, and professionalism when handling confidential executive information.
• Proven ownership mentality with a hands-on, roll-up-your-sleeves approach to leadership and support delivery.
• Ability to travel domestically and internationally and provide flexible/on-call support for critical executive needs and events.
• ITIL 4 Practitioner or Managing Professional certification.
• Experience working within a large, complex global enterprise environment.
• Experience within media, entertainment, live events, or other fast-paced consumer-facing organizations. Not required.
• Experience designing executive support service models, service levels, escalation frameworks, and support coverage strategies.
• Experience developing and reporting executive support KPIs and service metrics.
• Experience utilizing automation, telemetry, and AI-assisted support tools to improve user experience and operational efficiency.
• Experience managing third-party vendors, managed service providers, hardware providers, or conferencing partners.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].