Field Service Manager Branch

Field Service Manager Branch

Location:

Aurora, CO, US, 80011

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Responsibilities:

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.

• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.

• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.

• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Qualifications:

• High school diploma and prior experience as a Field Service Technician

• Prior experience as a Dispatcher and/or Supervisor preferred

• Strong technical/repair knowledge

• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience

• Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $$ to $$ but is commensurate with skills and related experience,

• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,

• Health Savings Accounts and Flexible Spending Accounts,

• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.

• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,

• Paid Parental Leave,

• 9 Paid Holidays,

• Paid Vacation accrued at a rate based on length of service and position,

• 48 Hour of Paid Sick Leave,

• Birthday Pay for Non-Exempt employees,

• Tuition Reimbursement up to $5,250 per calendar year,

• and much more.

EOE Veterans/Disabilities