Event Manager Convention Services

Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Demonstrates an ability to coordinate and liaison with customers and team members to ensure an exceptional experience. Represents the facility to coordinate activities of the operating departments with the client and clients suppliers. Acts as the primary on-site facility contact with the client; coordinates and directs operational team members to provide necessary services and equipment to implement client requirements and changes in accordance with BJCC policies; monitors event work orders. Initiates, directs and participates in pre-event planning meetings with clients operating departments, reviews event history file information. Ensures event floor plans adhere to all fire codes and occupancy codes through coordination with the Birmingham Fire Prevention Office. Ability to produce event financial estimates and ensure fee deposit schedules are met. Demonstrates ability to produce event financial settlement for show or event per the contractual outline of terms. Serves as Manager on Duty for events as necessary, including crowd management duties in other complex facilities for large scale events. Serves as a key participant in crowd management of the event related to patron safety and emergency plans as liaison to event promoter in emergency and critical incidents. Conducts post-event meetings with the client and operating department to review and discuss services provided. Establish and maintain relationships and works constructively and cooperatively with BJCC internal and external partners. Proficient conflict resolution skills resolving onsite complaints and disputes within the context of facility policies and procedures and the contract with the client. Reviews contracts and operational schedules to ensure the information is correct including dates, times, facilities, and equipment indicated. Ability to provide event outlines, drawings, and instructions to clients, client suppliers, and operating departments based on evaluation of event complexity and other characteristics, and evaluation of facility capabilities, regulations, policies, and other circumstances. Expertly monitors event requirements as they relate to other scheduled events, activities, and requirements to coordinate with operating department to avoid event conflicts.