Resident Move In Coordinator

POSITION TITLE: RESIDENT MOVE-IN COORDINATOR

POSITION SUMMARY: Manages the entire moving process for new residents, serving as the main point of contact to ensure a smooth and stress-free transition

REPORTS TO: ADMINISTRATOR

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for new residents, addressing questions and providing them with important information about their new home.

• Develop and maintain a good working relationship with families, residents and community staff

• Ability to use software programs efficiently and with accuracy

• Treat each resident with dignity and respect

• Create a sense of trust with residents, families and community staff

• Communicates any special needs of the incoming resident to the appropriate personnel

• Schedule, organize and work with members of the team to ensure smooth transition into community

• Understands the needs of seniors and the aging process

• Assist resident with dining services program by reviewing menu options, bringing to dining room for mealtimes, introducing to other tablemates and working with dining department to meet dietary preferences

• Assist resident with social engagement program to include bringing resident to activities of choice and encouraging participation

• Complete frequent check in on resident for first 10-days after move into community

• Assist resident with settling into new apartment to include unpacking, set up of apartment, familiarizing with use of pendant, apartment surroundings, emergency evacuation and precautions.

• Performs other duties as assigned.

EMPLOYMENT REQUIREMENTS:

• Maintains confidentiality of all pertinent information

• Ability to communicate and work with all levels of the company’s Employees effectively.

• Strong organizational skills and attention to detail

• Ability to relate to the public, Residents, families, Employees and other professionals appropriately.

• Excellent communication, problem-solving abilities, and a customer-centric attitude help effectively manage expectations and resolve issues

• Ability to maintain accurate records and provide information as requested and required.

• Ability to communicate proficiently in English, verbally and in writing.

• Ability to work flexible hours to meet requirements of the job.

• Possesses strong organizational skills, is thorough, and meets deadlines.

• Ability/willingness to perform all position responsibilities adequately

• Ability to learn, utilize and apply basic management principles.

• Ability to lift up to 30 pounds, 10 pounds regularly.

• Ability to perform job duties, sitting, standing and walking regularly.

• Ability to teach/train others effectively.

TRAINING AND EXPERIENCE:

Experience in property management or customer service, often supported by a high school diploma or equivalent. Knowledge of and interest in working with older adults required. Strong communication skills.

EDUCATION:

High school diploma or higher required.