Patient Advocate

What to expect

• The Patient Advocate serves as the primary point of contact for the identification, management, and resolution of assigned complaints, grievances, and requests communicated by and/or on behalf of the populations served by Sheppard Pratt.

• The Patient Advocate engages with the patient/patient representative to assure protection of patient rights, facilitate communication between patients and staff, educate patients (or secure appropriate resources to do so) on the topic of their concern so that matters are resolved in a timely manner in accordance with regulatory requirements.

Hours:

• Four 10-hour shifts as scheduled Monday-Sunday between 7a-7p.

• If interested, working weekends and 2 additional weekdays will also be considered.

What you'll get from us

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation

• Comprehensive medical, dental and vision benefits for benefit eligible positions

• 403b retirement match

• Generous paid-time-off for benefit eligible positions

• Complimentary Employee Assistance Program (EAP)

• Generous mileage reimbursement program

The pay range for this position is $54,074.18 minimum to $83,510.75 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

What we need from you

• Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field of study.

• Master’s degree in clinical psychology, counseling, nursing, or related health services field of study is preferred.

• 3 years of hospital experience including demonstrated experience in researching and preparing for audits/reviews.

• Experience in healthcare advocacy and/or previous clinical role is preferred.

• BCPA, CPXP, and/or CPHQ is preferred.

• Comprehensive knowledge of clinical documentation requirements

• Knowledge of the law, and regulations pertaining to persons’ rights

• General knowledge in the requirements and review processes of JC, CMS, CARF, OIG, state regulatory agencies, and privacy practices (HIPAA/FERPA)

• Effective, oral, written and interpersonal skills to communicate effectively and appropriately represent Sheppard Pratt to representatives of regulatory and accreditation bodies, other external agencies, and internal staff regarding a broad range of clinical and administrative issues

• Comprehensive knowledge of health care administration and its governing laws

• Analytical ability to research, interpret, and apply regulations, policies, and accreditation requirements; identify Sheppard Pratt needs and represent them to external agencies and advocacy groups; and have an awareness of the critical consequences of an error in judgment

• Demonstrated attention to detail in reviewing regulatory requirements, tracking compliance data, and monitoring adherence to standards

• Ability to manage deadlines and effectively interact with individuals served, representatives, staff, attorneys, and external agencies while handling sensitive patient rights matters requiring diplomacy, discretion, and sustained focus

• Broad knowledge of treatment of psychiatric populations preferred.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!

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