Service Advisor

We are seeking a skilled, personable, knowledgeable, and customer-focused Service Advisor to add to our team! The Service Advisor will act as a primary point of contact between customers and our service technicians, ensuring clear communication and distinguished service throughout the repair process while ensuring a smooth experience from appointment scheduling through payment. We are a small business that is family owned and operated and people come first. Key Responsibilities · Greet customers · Schedule service appointments and obtain customer and vehicle data prior to or at time of arrival. · Clearly and accurately states customer's concerns on Repair Order. · Inspect vehicle on arrival and note any problems accordingly. · Refers to service history of vehicle, contact customers as needed. · Explains recommended services, repairs, and products available to customer. · Recommends additional services needed. · Provides a complete and accurate written cost estimate for labor and parts. · Checks progress of repair throughout the day and inform customer on any changes or problems. · Maintains accurate customer information and service records. · Explain the cost and time requirements in detail and get proper authorization before any additional repairs are performed. · Implements a quality control process to eliminate comebacks · Work with vendors to order parts, process returns and warranty claims. · Receive parts and enter invoices into the shop management system. · Keep service procedures, predetermined services, and pricing up to date in the system. · Handles telephone inquiries regarding scheduling, customer questions, and work in progress. · Follow company procedures and contribute to a positive, professional service environment. **Qualifications & Skills ** · Two-year related experience and/or training in automotive service, sales, customer service or customer relations. · Strong knowledge of light to medium-duty diesel systems and components, including Internal combustion engines; electrical, suspension, and brake systems; and transmissions. · Proven track record of providing exceptional customer service. · Ability to work with and learn computer-based programs. · Ability to work in a fast-paced environment while managing multiple customer needs. · Strong problem-solving and conflict-resolution abilities. · Clean driving record · Abil ity to pass drug tests On-the-job training will be provided for company procedures, products, services, and day-to-day operations.