Reemployment Career Planner

Iowa Workforce Development is seeking to hire a Reemployment Career Planner in our Des Moines, IA office. The ideal candidate will provide all required Reemployment Services program components to unemployment participants during all appointments.

Position Details

• Location: 200 Army Post Rd. Des Moines, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Agency Overview Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

Reemployment Services

• Provide all required Reemployment Services program components to unemployment participants during all appointments.
• Review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff members.
• Provide required information to claimant.
• Ensure work search requirements are being met, and all work searches are documented correctly.
• Explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops.
• Conduct electronic file search and compare applicants' qualifications with employer job order requirements, referring to qualified applicants.
• Assist and ensure a valid work registration is completed in database system.
• Create or update with customer their Individual Service Plan.
• Accurately document all services, appointments or other pertinent information in database system.

Unemployment Insurance (UI)

• Perform essential UI activities.
• Adhere to and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns.
• Send proper documentation/notices timely to ensure positive outcomes.
• Maintain and organize all documentation related to any UI decisions.
• Ensure UI claims are active, and status of claims is up to date.
• Review previous UI claims for previous or current adjudications.
• Use database system to review salary histories.
• Cross reference database systems to ensure personal identification information matches.
• Adjudicate issues within the claim in accordance with all UI laws.
• Providing information to customers for UI appeals when necessary.
• Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

Customer Service

• Educate customers on services available at the IowaWORKS location.
• Assist customers by answering questions about employment opportunities and local employers.
• Facilitate customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of services and assisted services available at the Workforce Center.
• Coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide proficiency tests and skill assessments as needed.

Perform additional duties as assigned. Occasional travel may be required as needed.

Benefits Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place! The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.