Loan Servicing Manager

Loan Servicing Manager, Florence MA Regular Full-Time Main Office, Florence, MA, US Requisition ID: 1763 Salary Range: $68,888.00 To $103,000.00 Hourly Are you looking for an employer that provides 5 weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: Competitive salary Generous paid time off 12 paid holidays Dynamic work culture Fun work environment Weekly pay schedule Medical, dental, vision and life insurance upon hire 401K plan with dollar-for-dollar match Profit sharing bonus after two full calendar years of employment Robust wellness program with monetary incentives $5,000 tuition reimbursement each calendar year Position Summary: Responsible for the oversight and management of all residential mortgage and consumer loan servicing activities. Ensures accurate loan set-up, payment processing, escrow administration, investor reporting, customer service, and regulatory compliance. Acts as a consultant to business areas in terms of product and loan documentation revisions and introductions of new product offerings. Provides leadership to servicing staff while supporting operational efficiency, customer satisfaction, strategic growth objectives, and adherence to Bank policies and procedures. Manages, coaches, and evaluates job performance of department staff to ensure effective performance, excellent service, and strong employee engagement. Education, Experience, or Skills Required: A Bachelor?s degree in business or equivalent work-related experience. A minimum of 5 years in the banking industry. A minimum of 5-7 years of loan servicing experience. Strong understanding of the requirements and features of the Bank?s loan products, services and loan systems. Strong communication skills, both verbal and written. Strong PC knowledge. Physical Demands/Conditions Requirements: General office environment. Frequent use of computer. Sits for an extended period of time. Equipment Used: General office equipment. Essential Functions: Consistently provides superior professional service to internal and external customers. Consistently meet expectations of teamwork, punctuality and regular, reliable attendance. Effectively performs in the area of employee management and development through conducting regular staff meetings; monitoring staffing levels; demonstrating strong communication, coaching, and training of staff; conducting performance evaluations; focusing on staff development; and ensuring employee engagement. Ensures compliance with Bank policies, state and federal regulatory requirements and investor guidelines. Compiles data, and is key resource, for all agency examinations relative to servicing process. Research, test and implement new loan products, product revisions, documentation changes or software enhancements which impact the Bank?s overall loan operations. Participates in evaluating new equipment or software relative to Loan Servicing. Provide strategic direction and feedback on core system software and performance; create documentation for vendors; assist in business requirements for charges and new functionality. Involved in strategic planning for Loan Servicing Department and makes budget recommendations. Prepares management and Director reporting on volumes and principal paydowns. Creates internal reporting for Insider loans, annual Insider information reporting to the Commissioner of Banks and oversees all Investor reporting. Oversees management of Investor servicing and processing, remitting, reporting and reconciliation keeping within Investor requirements. Oversees tax process and annual escrow analysis process within regulatory requirements. SEE THE FLORENCE BANK WEBSITE FOR MORE INFORMATION