Customer Engagement Advocate
Waco, TXJobSeen 1w agoSeen in employer's feed 4 days ago
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Job overview
At Support Services Group, Customer Engagement Advocates help members feel informed and supported as they navigate the surgical process. In this phone‑based role you create a concierge‑style experience, explain service value, and guide members through next steps in care, building relationships with compassion and clear communication.
Skills & qualifications
Skills
Qualifications
Full job description
Customer Engagement Advocate
At Support Services Group (SSG), our Customer Engagement Advocates help members feel informed and supported as they navigate the surgical process. In this phone-based role, you will create a concierge-style experience, explain the value of available services, and help members take the next steps in their care.
As a primary point of contact, you will build relationships with members, answer questions with compassion, and coordinate with provider offices. You will work in a fast-paced service center where clear communication, thoughtful problem-solving, and excellent service matter every day.
What you'll do
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Provide phone-based support to members throughout the surgical process.
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Deliver attentive, personalized service that helps each member feel heard and valued.
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Explain the surgical process, available incentives, program benefits, and the value of the service.
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Help members explore provider options and coordinate with physician offices to support the next steps in care.
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Proactively connect with new members and maintain strong relationships with existing members.
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Answer questions clearly and compassionately, especially when members are navigating complex or stressful decisions.
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Stay organized and follow through on member needs in a fast-paced environment.
What you'll bring
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High school diploma or equivalent required; a bachelor's degree in healthcare administration, social services, public health, or a related field preferred.
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1–3 years of experience in customer service, a service center, or a sales-focused support role.
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Strong verbal and written communication skills.
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Sound judgment, critical thinking, and problem-solving skills.
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Ability to manage multiple priorities and meet deadlines.
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A collaborative approach and a genuine interest in helping others.
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Bilingual English and Spanish skills preferred.
If you enjoy building meaningful connections and helping people through important moments in their healthcare journey, we'd like to hear from you.
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