AIRPORT TERMINAL OPERATIONS SUPERVISOR

Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: HOBBY/ Terminal Operations- International Services Workdays & Hours: Shift work, including rotation, weekends, and holidays* (*subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe purpose of International Services is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations. The purpose of the Airport Operations Supervisor – International Services within the Houston Airport System is to provide a 5-star experience to all passengers. Maintain a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to employees engaged in terminal operations, including landside and customer service-related functions.

“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Airport Operations Supervisor -International Services duties will include but are not limited to:

• Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service.

• Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and City policies, rules, and regulations.

• Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants and employees on resolutions.

• Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations.

• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, coordinates staff and maintains order following the Airport Emergency Plan and other airport rules and regulations.

• Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines.

• Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements.

• Performs operational, security, and customer service responsibilities as a representative of airport management.

• Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department.

• Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity.

• May oversee customer service functions such as lost and found and volunteer programs. `

• Evaluates and recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.

• Coordinates special events and facilitation of dignitaries and VIPs. Contributes to the team effort by performing related duties as needed.

WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movement. EDUCATIONAL REQUIREMENTSRequires a Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS Four years of progressively responsible experience in customer service, a security-related field, or airline/airport operations are required. At least three years must be directly in airport operations, airport security, or airport customer service.

Candidates with at least three years of law enforcement or emergency services experience would be required to have one year of airport operations, airport security, or airport customer service experience.

LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****SELECTION/SKILLS TESTS REQUIREDThe selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE 23

SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.