Phlebotomist II Territory

Job Description Phlebotomist II Territory - Royal Oak, MI, Monday to Friday, 7:00 AM to 6:00 PM (8-hour shift, start time may vary) Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities: Specimen Collection & Processing Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service Independently resolves routine patient and client concerns and escalates non-routine issues appropriately. Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions. Perform accurate data entry for patient registration, test order entry, and billing information. Communicate collection procedures clearly and address patient questions. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high-volume setting. Site Support and Travel Provide coverage across PSC and Client Offices within the assigned territory with minimal notice. Ensure that daily activities of the office are completed accurately and on time Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable. Operations & Compliance Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Follow departmental policies, procedures, safety protocols, and compliance