Digital Sales Rep

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: The Digital Sales Representative (DSR) plays a key role in helping business customers simplify how they buy and grow their business with The Home Depot. As a trusted sales partner, you'll build relationships with customers, identify growth opportunities, and help organizations adopt digital purchasing solutions that make ordering easier, faster, and more efficient. In this role, you'll manage a portfolio of customers, drive sales growth through consultative selling across eProcurement and integrated channels and collaborate with cross-functional teams to deliver exceptional customer experience. You'll help customers optimize their eProcurement and spend management processes, remove purchasing barriers, and maximize the value of their partnership with The Home Depot.

Key Responsibilities:

• 10% - Customer Review and Development - Participate in training, coaching, and development opportunities to strengthen sales effectiveness, product knowledge, and digital solution expertise. Collaborate with sales leadership to review customer strategies, identify growth opportunities, and enhance account planning. Share customer feedback and market insights to help improve processes, tools, and the overall customer experience.
• 30% - Inbound Customer Engagement and Sales Growth - Serve as a trusted partner for customers by addressing questions, resolving challenges, and supporting their purchasing needs. Partner with internal teams to deliver timely solutions and ensure a seamless customer experience. Proactively identify opportunities to deepen customer engagement, remove purchasing barriers, and drive additional sales growth. Support customers throughout their digital purchasing journey, helping them maximize the value of available tools and services.
• 60% - Outbound Customer Engagement and Sales Growth - Drive sales growth by actively prospecting, developing new business opportunities, and expanding existing customer relationships. Manage a portfolio of business customers, creating customized strategies to increase engagement, loyalty, and long-term growth. Introduce customers to digital purchasing solutions, including eProcurement and integrated ordering capabilities, and guide them through adoption and onboarding. Leverage customer insights, market trends, and account planning to identify opportunities and deliver solutions that meet each customer's unique business needs. Build strong, consultative relationships that position The Home Depot as a preferred partner and support sustained portfolio growth.

Direct Manager/Direct Reports:

• This Position typically reports to the Digital Sales Representative Manager
• This Position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Retail, proven inside sales or telephone sales experience (including virtual/digital selling experience preferred)
• Experience working with Salesforce.com or similar CRM and comfort using digital tools to manage pipeline, customer onboarding, and adoption
• Understanding and application of strategic planning to identify, target and execute plans for sales growth including driving customer adoption of digital purchasing capabilities
• Experience selling in the building materials and/or construction industries preferred
• Highly motivated

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results