Dealer Experience Representative, Racquet Sports

What You'll DoThe Dealer Experience Representative, Racquet Sports is responsible for managing and nurturing relationships with key clients, ensuring seamless order fulfillment, and providing exceptional customer service. The specialist will act as the primary liaison between key accounts and internal teams, ensuring smooth communication, efficient issue resolution, and a high level of customer satisfaction.Specific responsibilities include, but are not limited to:Key Account Relationship Management:Serve as the primary service contact for key clients, ensuring their needs and expectations are met.Build strong relationships with buyers, planners, and supply chain contacts at key accounts.Work with the sales team to conduct regular check-ins and business reviews to assess satisfaction and identify opportunities for growth.Order & Inventory Management:Oversee order processing, tracking, and delivery coordination to ensure timely fulfillment.Collaborate with sales, production, and logistics teams to manage inventory levels and allocations.Address order discrepancies, shortages, or delays with proactive solutions.Customer Support & Issue Resolution:Handle inquiries, complaints, and escalations efficiently while maintaining a customer-focused approach.Work closely with quality control, warehouse, and logistics teams to resolve product or shipment issues.Sales Support & Reporting:Provide key account sales teams with support on pricing, promotions, and product availability.Generate reports on sales trends, order volumes, and customer feedback for management review.Assist in forecasting and demand planning based on historical data and market trends.Process Improvement & Brand Representation:Identify areas for process improvements in order management and customer service workflows.Ensure compliance with retailer/vendor guidelines, EDI requirements, and industry best practices.Represent the company professionally, promoting brand values and fostering long-term client partnerships.What We're Looking ForThis role requires a Bachelor’s Degree in Business, or related field with 2+ years’ experience, or 3+ years’ experience in a customer service focused role in lieu of a degree. Experience of using Microsoft office is proficient necessary and experience with SAP is preferred. A passion for sports or sports brands is always a plus!Other qualifications include:Proficient in Microsoft Office (Word, Excel, Outlook)Exceptional customer service orientation and the ability to handle escalated customer concernsAbility to adapt and focus based on business demandsSelf-confidenceAbility to work independently and as a member of multiple teamsAnalytical and problem-solving skillsAttention to detail with outstanding follow-through and time management skillsWhat We’ll ProvideA reasonable estimate of the pay range is $22.00-$24.00 per hour at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range details reflect the base pay only and does not include our competitive bonus program.Located in the vibrant, sports-centric city of Chicago, Wilson Sporting Goods Co. global headquarters sits along the lakefront with first-class access to a burgeoning creative, innovative, energetic and active professional community. We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:Paid time off for employeesEducation reimbursementMedical, dental and visionPre-tax transit discounts401(k) with company matchLife insurancePaid parental leaveProfessional development opportunitiesVolunteering programsTeam-building outingsDiscounts on Wilson and Amer Sports productsWilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.