ERP Support Analyst

Description We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers.

Responsibilities:

• Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages.

• Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts.

• Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools.

• Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations.

• Partner with department leaders to address recurring system challenges and reduce disruptions to productivity.

• Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures.

• Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates.

• Prepare or contribute to user training materials and assist end users in adopting applications effectively.

• Help coordinate project activities and support structured change management efforts tied to application and system updates. Requirements • Bachelor’s degree or other advanced education is preferred.

• Hands-on experience with IBM i administration, related utilities, and CL programming is required.

• Familiarity with DB2 databases and ERP application support in a manufacturing setting is strongly preferred.

• Exposure to DC1/XT or a similar ERP platform is beneficial, though not mandatory.

• Ability to review and interpret legacy code is helpful.

• Strong English communication skills, including written, verbal, and reading proficiency, are required.

• Understanding of accounting processes, warehouse operations, or managed distribution environments is a plus. Technology Doesn't Change the World, People Do.®

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