Senior Manager, Training Design and Delivery

Position Summary The Senior Manager, Training Delivery leads the strategic direction and execution of Service Training across North America, ensuring alignment with business needs for technical, process, and Customer training. This role oversees the design and implementation of effective, innovative training programs, including support for new product launches in partnership with Engineering, Marketing, and R&D. The position is accountable for departmental operations, including resource planning, budget and P&L management, and training center oversight. It also drives consistency and quality across regional field-based training programs while coaching trainers and enhancing onboarding initiatives. Additionally, this leader advances continuous improvement and change management efforts to strengthen training effectiveness and support business growth. This role is onsite at our Mentor, OH Corporate HQ. Estimated 10% domestic travel. What You'll Do as Senior Manager, Training Delivery - Establish long-term vision and short-term operational direction for Service Training to meet North American business needs for technical, customer interaction, and process training. - Develop and implement effective training methodologies using optimal modalities and immersive content. - Collaborate with Service Engineering, Marketing, and R&D during New Product Development to create timely technical training programs for product launches. - Deliver service process training for technicians, managers, and support personnel for onboarding and process changes. - Work with service leadership to develop strategies to deliver effective regional field-based training programs to ensure consistency, quality, and revenue growth; coach and monitor trainer performance. - Forecast and manage resources to meet internal and external customer training needs. - Manage Service Training Department and Customer Training P&L, including tracking development costs and maintaining budgets. - Create and oversee new hire sponsor program; coach sponsors and provide feedback to improve training quality and new hire experience. - Prepare capital budgets and justify equipment requests for the Service Training Department. - Manage the Training Center, including lab and classroom design, construction projects to meet evolving training needs. - Maintain training calendar to maximize attendance and ensure adequate qualifications across internal and external audiences. - Develop and manage capital equipment plans and requests for training equipment, technology, tooling, and other assets required to maintain current and effective technical training capabilities. - Provide operational leadership and oversight of the Training Center, including classroom and lab utilization, class scheduling, equipment readiness and maintenance, training assets, facility coordination, safety, and overall readiness of the center to support scheduled training activities. - Manage the training calendar and facility capacity to optimize classroom and lab utilization, instructor availability, equipment availability, attendance, and qualification needs across internal and external audiences. - Partner with regional and global business teams that utilize Service Training processes, curriculum, technical content, training assets, qualification models, and delivery standards to promote consistency and effective adoption across the organization. - Provide training-delivery expertise and resources to support regional and global business needs, including deployment of instructors to conduct Train-the-Trainer programs, instructor development, and other capability-building initiatives when appropriate. - Perform all other duties as assigned. The Experience, Skills and Abilities Needed Required Bachelor's De