Box Office Manager
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At a glance
Job overview
ASM Global (venues) is hiring a Box Office Manager. The Box Office Manager independently builds shows and add‑on events using Ticketmaster, forecasts labor, updates calendars, prepares daily reports, supervises ticket sellers, processes sales orders, coordinates event information, maintains ticket inventory, handles cash, prepares settlement statements, resolves customer complaints, and ensures accurate ticket dispensing while delivering excellent service.
Key focus areas include Build shows and add‑on events using Ticketmaster, Forecast show labor and communicate with departments, and Update weekly calendar and trackers in Excel.
Important skills include Ticketmaster, Accounting, Customer Service, Communication, Problem Solving, and Organizational Skills. Preferred (not required): Archtics and Computerized Ticket Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Essential Duties and Responsibilities
- Independently build shows and secondary add-on events utilizing Ticketmaster platform for high volume venue.
- Forecasting show labor and communicating with other departments accordingly.
- Update weekly calendar and trackers within Excel following weekly deadlines.
- Prepares or assist with preparation of a daily report of business transactions.
- Supervises and schedules ticket sellers and completes weekly payroll.
- Processes group sales orders and complimentary ticket requests.
- Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
- Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
- Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
- Assists with preparation of the final Box Office statement for settlement of each event.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
- Maintains and reconciles accurate count of tickets sold, money received from ticket sellers and change banks.
- Opens and or closes ticket window as required.
- Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
- Called upon to manage night of show seat relocations, coordinating with operations and house managers.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
- Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or general education degree (GED)
- 1 to 2 years related experience required
- Or equivalent combination of education and experience
- Ticketmaster platform experience required, with Archtics preferred
- Experience in accounting and customer service essential
- Box office experience in a similar environment strongly preferred
- Supervisory experience desired
Skills and Abilities
- Excellent communication, problem solving and organizational skills required
- Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Demonstrated knowledge of ticket selling/box office operations
- Ability to count money, make change accurately
- Experience with spreadsheets and computerized ticket systems desirable.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: on-site
Nights, weekends and holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Free employee parking and tickets to shows.
No relocation expenses.
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