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Customer Service Representative Evening and Weekend-Part Time

Part-time

Planet Fitness

Coralville, IAPart-timePosted 3mo agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
Coralville, IA
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Planet Fitness is hiring a Customer Service Representative Evening and Weekend-Part Time. The Customer Service Representative is responsible for new member sales and creating a positive member experience. This role involves providing superior customer service to members, prospective members, and guests. Key duties include handling front desk tasks, answering phone calls, assisting with member check-ins and account updates, and maintaining club cleanliness.

Key focus areas include Greet potential members, providing a great customer experience, Answer phone calls in a polite and friendly manner, and Take info calls and tours.

Important skills include Customer Service, Listening, Problem Solving, Diplomacy, Communication, and Basic Computer Proficiency.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceListeningProblem SolvingDiplomacyCommunicationBasic Computer Proficiency

Qualifications

HonestyGood Work Ethic

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic · Strong customer service skills · Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program

  • Employee Appreciation Program

  • Free Membership for self and one family member or friend

  • Team Member Support Team

  • Health, Dental and Vision Insurance

  • Critical Illness Insurance

  • Short Term Disability Insurance

  • Accident Insurance

  • Voluntary Life Insurance

  • Pet Insurance

  • HSA

  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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