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Veterinary Client Service Representative

VCA Animal Hospitals

Fountain Valley, CAJob$20–24.5/hrPosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$20–24.5/hr
Location
Fountain Valley, CA
Work Authorization
Not specified

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Job overview

VCA Animal Hospitals is hiring a Veterinary Client Service Representative. VCA Animal Hospitals is seeking an experienced Client Service Representative to join their team at VCA West Coast Specialty and Emergency Animal Hospital. The Client Service Representative sets the tone for the practice, building customer trust and confidence. This role is pivotal to hospital operations, ensuring excellent service and pet health.

Key focus areas include Greet clients, answer phones and guide clients and their pets to exam rooms, Schedule and confirm appointments, and Route phone calls to the appropriate person/department.

Successful candidates bring Client Service Experience. Important skills include Customer Service, Scheduling Appointments, Processing Payments, Managing Medical Records, and Hospital Maintenance.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceScheduling AppointmentsProcessing PaymentsManaging Medical RecordsHospital Maintenance

Qualifications

Experienced Client Service Representative

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

We are seeking an experienced Client Service Representative to join our team at VCA West Coast Specialty and Emergency Animal Hospital.

At VCA, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously! With every opportunity, we aim to exceed each pet owner's expectations.

We are seeking a personable, yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why we need you:

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions including: greeting clients, answering phones and guiding clients and their pets to exam rooms

  • Scheduling and confirming appointments

  • Routing phone calls to the appropriate person/department

  • Presenting and explaining fees, including processing payments

  • Managing medical records, charts, reports and correspondence

  • Hospital maintenance (including removal of animal waste)and ensuring that the facility is neat and clean at all times - both inside and outside

Compensation: $20.00 - $24.50 ALL dependent on education, experience, credentials, location, nature of practice, schedule and additional responsibilities.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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