Service Advisor

Tesla Motors, Inc.

Louisville, KYFull-time$7.25/hrSeen 2mo agoSeen in employer's feed 6 days ago

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

Tesla Motors, Inc. is hiring a Service Advisor. Tesla is seeking a Service Advisor to advance its innovative vehicle brand. This role involves significant customer and internal team engagement, requiring exceptional customer service and technical aptitude. The ideal candidate will be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

Key focus areas include Provide exceptional customer service by addressing inquiries and fostering a welcoming environment, Assess technical issues and explain service needs to customers in understandable terms, and Actively listen to customer concerns and escalate to Service Manager as needed.

Successful candidates bring High School Diploma Or GED and Valid Driver's License. Important skills include Customer Service, Technical Expertise, Active Listening, Effective Communication, Meticulous Attention To Detail, and Time Management.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceTechnical ExpertiseActive ListeningEffective CommunicationMeticulous Attention to DetailTime ManagementOrganizational SkillsEmpathetic ServiceKnowledge of Vehicle Maintenance and Repair MethodsProblem-Solving AbilitiesPatienceEmpathyDealer Management SystemOutlookMS OfficeProactive Willingness to Learn Emerging Automotive Technologies

Qualifications

High School Diploma/G.E.D.Valid Driver's License

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Full job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

What to Expect

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

What You'll Do

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers

Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible

Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed

Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail

Conduct transactions, guide customers through corrections, and summarize repair work performed

Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up

Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques

Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner

Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team

Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations

Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines

Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies

Valid driver's license required

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.