General Manager
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At a glance
Job overview
Crash Champions is hiring a General Manager. The General Manager at Crash Champions is responsible for overseeing all aspects of a collision repair location, from vehicle intake to delivery. This role involves managing production, ensuring quality standards, and achieving revenue goals. The General Manager also supports teammates, handles payroll, and leads team acquisition and development.
Key focus areas include Meet or exceed location revenue goals and other KPIs, Manage the front and back of shop from vehicle intake through delivery, and Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Successful candidates bring Valid Driver's License. Important skills include CCC ONE Total Repair Software, Collision Industry Knowledge, Insurance Procedures Knowledge, Decision-Making, Problem Solving, and Leadership.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
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Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
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Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
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Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
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Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
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Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
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Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
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Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
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Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
Qualifications
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Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
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Aptitude in decision-making and problem solving
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Ability to lead and work collaboratively with others to meet shared objectives
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Demonstrated ability to meet deadlines and achieve successful results
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Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
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Proficient with Computers and other technology
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Valid driver’s license required
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Group Life Insurance
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Disability Insurance
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401k Retirement Plan with match
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Referral Bonus (“Cash From Crash”)
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5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Posted Min Pay Rate USD $75,000.00/Yr.
Posted Max Pay Rate USD $150,000.00/Yr.
ID 2026-21813
Category Operations Management
Position Type Regular Full-Time
Location : Postal Code 48346
Location : Address 8105 Big Lake Rd
Remote No
Posted Min Pay Rate USD $75,000.00/Yr.
Posted Max Pay Rate USD $150,000.00/Yr.
Prioritization Tier 2 – Staffing Needs
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