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Shift Supervisor

Carlisle (Wendy's franchisee)

Meraux, LAFull-timeNo compensation foundPosted 10mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Meraux, LA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Carlisle (Wendy's franchisee) is hiring a Shift Supervisor. The Shift Supervisor oversees operational activities as directed by the General Manager or other managers, particularly during non-service hours. This role provides work direction to crew members, addresses immediate performance issues, and ensures adherence to quality, service, and cleanliness standards. The supervisor also assists with training, monitors labor usage, controls food costs, and ensures compliance with company policies and procedures.

Key focus areas include Supervise open and close activities during non-service hours, Provide work direction to crew members, and Address performance problems of crew members that require immediate attention.

Successful candidates bring High School Graduate Or Equivalent Educational Certificate, 1 Year Of Experience In The Restaurant Industry, and Must Be 18 Years Of Age. Important skills include Supervision, Work Direction, Monitor Product Quality, Follow Store Cleaning Plan, Monitor Positional And Service Line Organization, and Monitor Service Times.

Skills & qualifications

RequiredNice to have

Skills

SupervisionWork DirectionMonitor Product QualityFollow Store Cleaning PlanMonitor Positional and Service Line OrganizationMonitor Service TimesCustomer Service AttitudeFollow FlowchartsFollow Prep ProjectionsFollow Build-to ChartsMonitor Labor UsageFollow Store PlansControl Food CostMinimize WasteTrainingFollow Operational Procedures ManualEnsure Time Card AccuracyWage/Hour ComplianceAdhere to Cash Control PoliciesAdhere to Banking PoliciesRegister ProceduresMaintain Safe Working ConditionsFollow Safety PoliciesFollow Security PoliciesEnsure Dress Policy Is FollowedFollow Maintenance ProceduresFollow Preventative Maintenance Schedule DutiesConsistent and Appropriate PracticesWendy's Operational Procedures and Standards

Qualifications

High School Graduate or Equivalent Educational Certificate1 Year of Experience in the Restaurant IndustryMust Be 18 Years of Age

Full job description

Mereaux, LA

Statement of Purpose:

STATEMENT OF PURPOSE:

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

ACCOUNTABILITIES:

Supervision

  1. Supervises open and close activities during non-service hours.
  2. Provides "work direction" to crew members.
  3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

  1. Monitors product quality and takes corrective action where necessary.
  2. Follows store cleaning plan.
  3. Monitors positional and service line organization.
  4. Monitors service times and determines efficiency.
  5. Exhibits positive customer service attitude at all times.

Controls

  1. Follows flowcharts, prep projections and "build-to" charts.
  2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
  3. Follows store plans as set by the unit manager.
  4. Controls food cost by minimizing waste.

Training and Performance Management

  1. Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

  1. Follows all procedures in the Operational Procedures Manual.
  2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  3. Adheres to cash control and banking policies, knows register procedures.
  4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
  5. Ensures dress policy is followed at all times.
  6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

  1. Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities.
  2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

EMPLOYMENT STANDARDS:

Knowledge

  1. Thorough knowledge of Wendy's Operational Procedures and Standards.

Education

  1. High School graduate or equivalent educational certificate.

Experience

  1. At least 1 year of experience in the restaurant industry.

Age Requirement

  1. Must be at least 18 years of age.

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Shift Supervisor at Carlisle (Wendy's franchisee) | Olive Jobs