Nurse Assistant/Patient Experience - Acute Care Elderly

McLaren Health Care

Pontiac, MIFull-timeSeen 1mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Pontiac, MI
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

BLS Certification From American Heart Association (AHA), American Red Cross (ARC), Or Canadian Equivalent

Job overview

McLaren Health Care is hiring a Nurse Assistant/Patient Experience - Acute Care Elderly. Under the direct supervision of a Nurse, the Nurse Assistant contributes to patient‑centered care by performing delegated patient care interventions, maintaining a safe environment, and addressing patient concerns while respecting developmental, age‑specific, and cultural preferences.

Key focus areas include Perform specific patient care interventions as delegated by the RN, Deliver compassionate support, attention, and assistance to patients and families, and Provide physical support for daily activities and personal hygiene.

Important skills include Patient Care Interventions, Compassionate Support, Attention To Patients And Families, Assistance To Patients And Families, Physical Support For Patients, and Daily Activities Assistance. Preferred (not required): Customer Service and Process Improvement.

Skills & qualifications

RequiredNice to have

Skills

Patient Care InterventionsCompassionate SupportAttention to Patients and FamiliesAssistance to Patients and FamiliesPhysical Support for PatientsDaily Activities AssistancePersonal Hygiene AssistanceHIPAAOSHA ComplianceMaintaining Safe Working EnvironmentMaintaining Clean Working EnvironmentInfection ControlHazardous Waste ProtocolsPatient RoundsCommunicationService Issue RecoveryFacilitating Resolution of Care IssuesFollow-Up ServicesCustomer ServiceDocumentationData AnalysisProgram ImplementationProcess Improvement

Qualifications

High School Diploma or EquivalentFormal Education or Training in a Medical Careers Program or Enrollment in Nursing School or Two or More Years’ Experience in a Patient Care Associate/Nurse Assistant RoleBLS Certification From American Heart Association (AHA), American Red Cross (ARC), or Canadian EquivalentCertified Nursing Assistant (CNA) CertificationOne-Year Prior Work Experience in a Patient Care Environment

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

Full job description

Nurse Assistant/Patient Experience - Acute Care Elderly

Michigan, Pontiac (https://careers.mclaren.org/jobs/37506/other-jobs-matching/location-only)

New

Service/Support (https://careers.mclaren.org/landingpages/servicesupport-opportunities-at-mclaren-7)

McLaren Oakland

26004437 Requisition #

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Department:7 W Acute Care Elderly

Daily Work Times:7:00am - 7:30pm

Shift: Days

Scheduled Bi-Weekly Hours:72

Benefits:

  • 403(b)

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance

Position Summary:

Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities. Maintenance of an environment that is functionally and aesthetically conducive to patient well-being. Demonstrates unit/area-designated competencies. Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences.

Responsibilities:

  • Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.

  • Delivers compassionate support, attention, and assistance to patients and families.

  • Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.

  • Ensures compliance with all health care regulations, including HIPAA and OSHA.

  • Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.

  • Performs other related job duties as requested.

Patient Experience:

  • Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.

  • Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.

  • Provide follow-up services to patients to ensure optimal customer service.

  • Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.

Required:

  • High School Diploma or equivalent

  • Formal education or training in a medical careers programORenrollment in nursing schoolORtwo or more years’ experience in a Patient Care Associate/Nurse Assistant role

  • BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date

Preferred:

  • Certified Nursing Assistant (CNA) certification

  • One-year prior work experience in a patient care environment

  • Previous process improvement and customer service experience in a healthcare environment

Additional Information

  • Schedule: Full-time

  • Requisition ID: 26004437

  • Daily Work Times: 0700-1930

  • Hours Per Pay Period: 72

  • On Call: No

  • Weekends: Yes

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