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DELI/COFFEE SHOP BARISTA

Kroger Family of Companies

Harwood Heights, ILJob$16.65–17.65/hrPosted 5mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$16.65–17.65/hr
Location
Harwood Heights, IL
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Barista Certification With A Score Of 90 Or Better

Job overview

Kroger Family of Companies is hiring a DELI/COFFEE SHOP BARISTA. The Deli/Coffee Shop Barista exceeds service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. This role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Model Customer 1st behavior, Promote and follow company initiatives, and Greet customers, answer questions, and suggest product to enhance service and meet sales goals.

Successful candidates bring High School Diploma or GED, 6+ Months Customer Service Experience, and Barista Certification Score 90+. Important skills include Customer Service, Sales Goals, Cleaning Standards, Merchandising, Stocking, and Rotating Products. Preferred (not required): Company Policies, Company Procedures, Organizational Structure, and Industry Terms.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSales GoalsCleaning StandardsMerchandisingStockingRotating ProductsStoring ProductsCash HandlingRegister PoliciesInventory RecordingWork CooperativelyManage ConflictHonestyIntegrityFollow DirectionsSeek AssistanceAccuracyAttention to DetailOrganize TasksPrioritize ProjectsCompany PoliciesCompany ProceduresOrganizational StructureIndustry TermsTechnical TermsIndustry Processes

Qualifications

High School Diploma or General Education Degree (GED) or Combination of Relevant Education and ExperienceSix Months of Experience in Customer ServiceInitial Store TrainingBarista Certification With a Score of 90 or BetterAbility to Work in a Fastpaced EnvironmentAbility to Work Weekends on a Regular BasisAbility to Work Any ShiftAbility to Work Overtime as Needed

Full job description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

  • Promote and follow company initiatives

  • Greet customers, answer questions, and suggest product to enhance service and meet sales goals

  • Maintain cleanliness of customer service area and equipment

  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard

  • Follow store policies and procedures

  • Perform cleaning tasks in accordance with the duty rosters and cleaning standards

  • Follow standards for merchandising, stocking, rotating, and storing all products

  • Follow cash handling and register policies

  • Follow inventory stocking and recording guidelines

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience

  • Ability to complete Initial Store Training and pass barista certification with a score of 90 or better

  • Ability to work in a fastpaced environment

  • Ability to work weekends on a regular basis, work any shift and work overtime as needed

  • Accuracy/attention to detail

  • Ability to organize/prioritize tasks/projects

Desired

  • Knowledge of company policies, procedures, and organizational structure

  • Familiarity with industry/technical terms and processes

$16.65 - $17.65 per hour

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