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IT Support Agent

WheelHouse IT

Fort Lauderdale, FL · HybridFull-time$15–16/hrPosted 7mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$15–16/hr
Location
Fort Lauderdale, FLHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

WheelHouse IT is hiring an IT Support Agent. WheelHouse IT is seeking a passionate and driven Support Agent to join their dynamic team in South Florida. This entry-level position offers an opportunity to start in IT, providing phone and email support to end users. The role involves learning systems and clients, with potential for fast-tracking to a Support Technician role within three to six months.

Key focus areas include Answer incoming calls from clients, Resolve simple or fast tickets, and Create tickets and route calls to a team of technicians.

Successful candidates bring Local To Fort Lauderdale Area. Important skills include Basic Technical Knowledge, Phone Support, Customer Service, Clear Written Communication, and Clear Verbal Communication. Preferred (not required): Application Support, Office/Microsoft 365, QuickBooks, and Hardware Configuration.

Skills & qualifications

RequiredNice to have

Skills

Basic Technical KnowledgePhone SupportCustomer ServiceClear Written CommunicationClear Verbal CommunicationApplication SupportOffice/Microsoft 365QuickBooksHardware ConfigurationPeripheral Device InstallationBasic Network SupportWireless Router ConfigurationAccess Point ConfigurationRMM ToolsPeer-to-Peer TrainingLogistics ManagementInventory Management

Qualifications

Passionate About TechnologyCapable of Working Standard M-F Work WeekLocal to Greater Fort Lauderdale AreaStudent or Recent Graduate

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Match

Full job description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge

  • Comfortable providing phone support to clients

  • Excellent customer service skills

  • Clear written and verbal communication

  • Capable of working a standard M-F work week (and very occasional nights/weekends)

  • Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients

  • Resolve simple or fast tickets

  • Create tickets and route calls to a team of technicians

  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)

  • Configure hardware and install common peripheral devices

  • Provide basic network support – configuration of wireless routers and access points

  • Access client systems via RMM tools

  • Conduct peer-to-peer training and shadowing

  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $15-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

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