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Customer Service Associate - Temporary

Walgreens

Altoona, IATemporary$15–17.5/hrPosted 6mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$15–17.5/hr
Location
Altoona, IA
Schedule
Temporary
Work Authorization
Not specified

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Job overview

Walgreens is hiring a Customer Service Associate - Temporary. The Customer Service Associate provides a distinctive and delightful experience, greeting customers, assisting with products and services, and handling checkout efficiently. They maintain clean, well‑merchandised shelves, manage inventory, ensure compliance with regulations, and support photo‑service and web‑pick‑up tasks while adhering to company policies.

Key focus areas include Model and deliver a distinctive and delightful customer experience, Engage customers and patients, greet and offer assistance, and Register sales, process voids, returns, refunds, and exchanges.

Successful candidates bring Fluent English Reading Writing Speaking and Flexible Schedule Including Evenings And Weekends. Important skills include Customer Experience, Customer Service Best Practices, Interpersonal Habits, Walgreens Service Traits, Cash Register Operation, and Inventory Management. Preferred (not required): Customer Service, Asset Protection, Poster Print, and Creative Machine.

Skills & qualifications

RequiredNice to have

Skills

Customer ExperienceCustomer Service Best PracticesInterpersonal HabitsWalgreens Service TraitsCash Register OperationInventory ManagementMerchandisingAsset Protection ProceduresCompliance With State and Local LawsDisplay Construction and MaintenanceStock RotationStore SystemsStore EquipmentPhoto Area Customer ServiceDigital Passport Photo ServicePoster Print and Creative MachineWeb Pick-Up ResponsibilitiesPicture Care PlusEnglish FluencyRegister SalesMerchandise PricingSuggestive Sell of Promotional Photo ProductsStore Condition and Appearance MaintenanceCompany Policies and Procedures ComplianceRespectful Relationships With CoworkersTraining CompletionPPLs CompletionReading EnglishWriting EnglishSpeaking EnglishEnglish ReadingEnglish WritingEnglish SpeakingCustomer ServiceAsset ProtectionPoster PrintCreative MachineRegulatory ComplianceDisplay ConstructionFood Safety HandlingStore Systems KnowledgePhoto Service OperationWeb Pick-Up CoordinationCleaning and MaintenancePoint of Sale SystemRegulated Product ComplianceFirst in First Out Stock RotationPhoto Service OperationsWeb Pick‑Up ProcessSuggestive Selling

Qualifications

Fluent English Reading Writing SpeakingFlexible Schedule Evenings WeekendsSix Months Retail ExperiencePrior Walgreens Experience

Full job description

1785346BR

Title:

Customer Service Associate - Temporary

Job Description:

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Auto req ID:

1785346BR

External Basic Qualifications:

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Store:

09791-ALTOONA IA

Employment Type:

Flexible hours

Full Store Address:

101 8TH ST SE,ALTOONA,IA,50009

Job Function:

Retail

Preferred Qualifications:

  • Prefer six months of experience in a retail environment.

  • Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Company Indicator:

Walgreens

Common Location:

101 8TH ST SE,ALTOONA,IA,50009-01938-09791-S

Max Rate:

17.5

Pay Type:

Hourly

Start Rate:

15

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