Strategic Performance and Analytics Manager*

Recruitment will remain open until filled. Apply by 5:00PM, Friday July 17th, 2026 for Priority Consideration

The Department of Aging and Adult Services/Office of the Public Guardian is seeking a dy namic and analytical Strategic Performance and Analytics Manager* to lead the department's performance management, analytics, and organizational improvement efforts. In this key role, the Strategic Performance and Analytics Manager* will be responsible for gathering, analyzing, and reporting on data that informs critical operational decisions and drives departmental performance. This position works directly with executive leadership to drive data-informed decision-making, strategic planning, and organizational improvement across the department. This includes developing and maintaining comprehensive operational reports, identifying data collection needs, and conducting high-level analysis on caseloads and other key areas. The incumbent will also support strategic planning efforts by developing departmental strategic and corrective action plans, establishing performance goals and measurable outcomes, and monitoring performance metrics across the department. This role includes District Manager-level responsibilities , offering a rewarding opportunity to make a broader impact.

Duties include but are not limited to:

Building and leading the department's performance management and analytics function.

• Partnering with executive leadership to solve complex organizational problems.
• Leading strategic planning and organizational improvement initiatives.
• Developing executive dashboards, KPIs, and performance reporting.
• Building consensus across multiple departments and stakeholders.
• Translating complex analytical findings into practical recommendations for decision-makers.
• Ensure compliance with federal and state regulations
• Develop, implement, and maintain regional program goals aligned with the departments business plan. If you are a strategic thinker with a passion for improving public services through data, performance metrics, and collaborative leadership, this is your opportunity to make a meaningful difference in your community.

*Official Title: Department of Aging and Adult Services District Manager. For more information regarding job duties, refer to the Department of Aging and Adult Services/Office of the Public Guardian District Manager job description.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU) .

CONDITIONS OF EMPLOYMENT Background Investigation: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, and also may include drug and/or TB testing. Travel: This position requires regular travel between multiple office locations. Frequent travel throughout the County will be required and may also include State-wide travel. Employees may be required to make provisions for transportation and to use personal vehicles (mileage reimbursement is available). A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Education: A Bachelor's degree in behavioral/social science, business/public administration, industrial organization psychology, or a closely related field. -AND- Experience: Three (3) years of progressively responsible experience in a human services-related field that includes:

• Using data analysis, performance metrics, and business intelligence to support executive decision-making, strategic planning, organizational performance evaluation, and operational improvement.

• Developing and implementing strategic goals and organizational initiatives.

• Leading organizational improvement and change management efforts.

• Ensuring compliance with applicable laws, regulations, policies, and procedures.

• Evaluating program effectiveness and using results to drive continuous improvement.

• Building collaborative partnerships and working effectively within large, complex, and/or politically sensitive organizations. Qualifying experience must also include:

• At least two (2) years of full-scope supervisory or management experience overseeing staff.

• Leading complex projects and coordinating initiatives involving multiple stakeholders, programs, or organizational units.

Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degree or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. A Master's degree in a behavioral science and qualifying experience in a program primarily serving older adults and adults with disabilities is highly desirable. The ideal candidate will have second-level supervisory or management experience in a large, complex public-sector organization, with demonstrated success leading strategic initiatives, implementing organizational improvements, using data to drive decision-making, and communicating recommendations to executive leadership. Experience managing change, collaborating across departments, and navigating politically sensitive environments is highly desirable.

Knowledge and Skills: Strong analytical and problem-solving skills, including experience with data collection, assessment, and reporting tools

Knowledge of federal, state, local laws governing social service programs

Ability to develop strategic plans and monitor performance outcomes

Proficiency in using data visualization or reporting software (e.g., Excel, Power BI, Tableau, etc.)

Excellent written and verbal communication skills

Strong leadership, collaboration, and conflict resolution skills

Application Procedure : T o be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment can close at any time . Apply by July 17th at 5:00 p.m. for priority consideration. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

There will be a competitive evaluation of qualifications based on the information provided in the application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance , please follow this link to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information .

For more important details, review the Applicant Information and County Employment Process .