FRONT END/COURTESY CLERK

Kroger Family of Companies

Arvada, COJob$17.5–19/hrSeen 2mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation

$17.5–19/hr

Location

Arvada, CO

Work Authorization

Not specified

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Job overview

Kroger Family of Companies is hiring a FRONT END/COURTESY CLERK. The Front End/Courtesy Clerk creates an outstanding customer experience through exceptional service. This role establishes and maintains a safe and clean environment, encouraging customers to return. The clerk demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Greet, engage, and assist customers, Process customer transactions through the check lane quickly, accurately, and efficiently, and Understand the Point of Sale (POS) system.

Successful candidates bring Customer Service Experience and Ability To Handle Stressful Situations. Important skills include Point Of Sale (POS) System, Handle Cash, Handle Checks, Handle Credit, Handle Debit, and Handle SNAP EBT.

Skills & qualifications

RequiredNice to have

Skills

Point of Sale (POS) SystemHandle CashHandle ChecksHandle CreditHandle DebitHandle SNAP EBTHandle WICHandle Complex Loyalty OffersHandle CouponsControl LossReport Pricing DiscrepanciesFollow Policies and Procedures for Postage StampsFollow Policies and Procedures for Gift CardsStay Current With AdsAdhere to Food Safety Regulations and GuidelinesReinforce Safety ProgramsIdentify Unsafe ConditionsIdentify AccidentsIdentify IssuesPractice Preventive MaintenanceInspect EquipmentAdhere to Local, State and Federal LawsAdhere to Company GuidelinesManage ConflictAct With Honesty and IntegrityFollow DirectionsSeek AssistanceProvide Support and Assistance to MinorsEffective CommunicationBasic Math

Qualifications

Customer Service ExperienceAbility to Handle Stressful SituationsPrior Bagger ExperiencePrior Courtesy Clerk Experience

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

Greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Adhere to all local, state and federal laws, and company guidelines.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

Customer service experience
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)

Desired

Prior experience as a Bagger or Courtesy Clerk

$17.50 - $19.00 per hour

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