Front Desk Agent
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Auberge Resorts Collection is hiring a Front Desk Agent. The Front Desk Agent will be the welcoming voice and friendly face for guests, setting the tone for their stay. This role requires impeccable customer service skills and attention to detail to create a memorable and positive experience, ensuring guests feel valued from check-in to check-out.
Key focus areas include Greet guests upon arrival and facilitate smooth check-in/check-out processes, Provide information about hotel services, amenities, and policies, and Handle room reservations, confirm guest details, and assign rooms.
Important skills include Customer Service and Attention To Detail. Preferred (not required): Interpersonal Skills, Communication Skills, Handle Multiple Tasks Efficiently, and Hotel Management Systems.
Skills & qualifications
Skills
Qualifications
Full job description
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
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Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
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Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
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Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
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Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
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Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
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1 year of experience in a similar role preferred
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Strong interpersonal and communication skills
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Ability to handle multiple tasks efficiently
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Familiarity with hotel management systems and basic computer skills
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Must hold and maintain a valid driver’s license
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Strong attention to detail and time management skills
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Ability to work independently and as part of a team
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Positive attitude and commitment to guest satisfaction
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Flexible schedule, including weekends and holidays Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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