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e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies

Brighton, COJob$27.81/hrPosted 6mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$27.81/hr
Location
Brighton, CO
Work Authorization
Not specified

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Job overview

Kroger Family of Companies is hiring an e-COMMERCE/DEPARTMENT LEAD. The e-Commerce/Department Lead assists the Store e-Commerce manager in daily operations, ensuring customer satisfaction, adherence to company guidelines, and team member training. This role involves managing customer orders, troubleshooting equipment, maintaining supplies and staging areas, and reporting discrepancies. The lead also provides feedback on team member performance and implements process improvements.

Key focus areas include Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness, Ensure team members adhere to local, state and federal laws, food safety procedures and company guidelines, and Perform responsibilities required of selectors and customer attendants as needed.

Successful candidates bring Supervisory Experience, Read Shelf Tags, and Self‑Directed Execution. Important skills include Troubleshoot E-Commerce Equipment, Maintain Organization And Cleanliness, Report Discrepancies, Perform Opening And Closing Procedures, Implement Process Improvements, and Provide Performance Feedback.

Skills & qualifications

RequiredNice to have

Skills

Troubleshoot E-Commerce EquipmentMaintain Organization and CleanlinessReport DiscrepanciesPerform Opening and Closing ProceduresImplement Process ImprovementsProvide Performance FeedbackWork CooperativelyManage ConflictAct With Honesty and IntegrityFollow DirectionsSeek AssistanceProvide Support and AssistanceRead Shelf TagsBasic Computer KnowledgeExcellent Oral CommunicationExcellent Written CommunicationBasic Math SkillsSelf-DirectedExecute Projects With Minimal Supervision

Qualifications

Proven Supervisory ExperienceExperience in a Production-Oriented EnvironmentWarehouse Environment ExperienceStocking Shelves ExperienceCashier Experience

Full job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines

  • Train all functions and duties of the selector and customer attendant roles

  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

  • Assist with scheduling to meet operational and associates’ needs

  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

  • Print and distribute order labels, including orders for perishable departments

  • Troubleshoot e-Commerce equipment and devices

  • Maintain level of supplies needed to perform necessary duties

  • Maintain organization and cleanliness of staging areas and equipment

  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

  • Perform required opening and closing procedures

  • Learn and implement process improvements as directed by division or enterprise e-Commerce team

  • Provide feedback on team members daily performance and annual performance reviews

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

  • Proven supervisory experience

  • Ability to read shelf tags

  • Basic knowledge of computers

  • Excellent oral/written communication skills

  • Basic math skills (i.e., counting, addition, and subtraction)

  • Selfdirected, ability to execute projects with minimal supervision

DESIRED

  • Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

$27.81 - $27.81 per hour

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