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On The Job Training - Trainee Staff (Bandung)

Bobobox

Bandung, West Java, IndonesiaFull-timeNo compensation foundPosted 11mo agoChecked 2w ago
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At a glance

Compensation
No compensation found
Location
Bandung, West Java, Indonesia
Role Type
Internship
Schedule
Full-time
Work Authorization
Not specified

Job overview

Bobobox is hiring an On The Job Training - Trainee Staff (Bandung). The Trainee Staff will assist guests with check-in and check-out processes, verify reservations, and respond to inquiries and complaints. They will also operate guest-facing technology and encourage feedback. Additionally, the trainee will be responsible for cleaning and maintaining capsules, public areas, and high-tech equipment according to hygiene standards.

Key focus areas include Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system, Support the main host in greeting guests and verifying reservations in a professional and courteous manner, and Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

Successful candidates bring High School or Vocational Graduate, Hospitality or Tourism Program, and Basic Computer Literacy. Important skills include Bobobox HCS System, Guest-Facing Technology, Self Check-In, Smart Door Access, Room Control System, and Bobobox Mobile App.

Skills & qualifications

RequiredNice to have

Skills

Bobobox HCS SystemGuest-Facing TechnologySelf Check-InSmart Door AccessRoom Control SystemBobobox Mobile AppDigital PlatformsCleaning ChemicalsCleaning ToolsBasic Computer LiteracyHospitality SoftwareMobile AppsInternet of ThingsBahasa IndonesiaBasic English ProficiencyInterpersonal SkillsGuest-Oriented MindsetDelivering Excellent ServiceFlexibleProactiveAdapt Quickly to New ProceduresAdapt Quickly to New TechnologiesAdapt Quickly to Unforeseen Operational ChallengesPositive Attitude

Qualifications

High School (SMA) or Vocational High School (SMK) StudentRecent Graduate in Hospitality or Tourism ProgramWilling to Work on ShiftsWilling to Work WeekendsWilling to Work Public Holidays

Full job description

Benefit for Trainees

  • Pocket Allowance (IDR 750,000/month)

  • Certificate Upon Completion Internship

  • Mentorship

  • Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

  • Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system

  • Support the main host in greeting guests and verifying reservations in a professional and courteous manner

  • Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

  • Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host

  • Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission

  • Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

  • Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards

  • Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels

  • Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)

  • Restock supplies in public areas (toiletries, tissues, and other guest necessities)

  • Clean and handle high-tech equipment (pods interiors, control panels) with care

  • Follow proper sanitization procedures, especially for high-touch surfaces

  • Use cleaning chemicals and tools in line with safety guidelines

  • Adhere to all health, safety, and hygiene regulations during cleaning activities

  • Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

  • High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program

  • Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices

  • Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage

  • Strong interpersonal skills with a friendly and professional demeanor

  • Guest-oriented mindset with a passion for delivering excellent service

  • Flexible, proactive, and willing to work on shifts, weekends, and public holidays

  • Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

Placement:

  • Bobopod Paskal

  • Bobopod Dago

  • Bobopod Alun-Alun

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