Assistant Director – Financial Aid Systems

45737BR

Extended Job Title:

Assistant Director – Financial Aid Systems

Position Description:

As an Assistant Director for Financial Aid, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them. In addition, serving as a senior leadership member, you assist with student and family escalations while also managing a team of Advisors. This would include completing performance evaluations, training, assistance prioritizing work, reporting on progress and success and suggesting improvements for the team and its work.

Requisition ID:

45737BR

Travel Required:

Up to 25%

Major/Essential Functions:

Reporting to the AVP for Financial Aid and Scholarships, this position will provide operational and data support to the Financial Aid team by coordinating with EM IT to manage Banner student financial aid information. This position serves as the primary liaison between Financial Aid and Scholarships, EM Information Technology, and external agencies, and is instrumental in aligning system capabilities with institutional enrollment and student success goals, serving as a functional and technical support for SFAS.

• Serve as a key support resource for the Financial Aid Systems team by assisting with the maintenance, troubleshooting, and optimization of financial aid systems (Banner) and related processes.

• Translate federal and state regulations into system configurations and business processes.

• Serve as the primary functional lead and primary liaison to EM IT for Banner in the Financial Aid and Scholarships Office, including setup, configuration, rule tables, population selection, and job submission.

• Support annual rollover activities, new aid year setup, and ongoing Banner maintenance.

• Partner with EM IT and functional offices to manage Banner upgrades, patches, testing, and implementations.

• Troubleshoot Banner processing issues, analyze errors, and implement corrective solutions.

• Identify opportunities to streamline workflows through Banner functionality and improved automation

• Lead testing and validation of new processes, regulatory updates, and system enhancements prior to production release.

• Support continuous improvement initiatives focused on accuracy, efficiency, and service delivery.

• Train financial aid and scholarship end users on Banner functionality to improve productivity.

Grant Funded?:

No

Pay Basis:

Monthly

Schedule Details:

M-F / 8-5

Work Location:

Lubbock

Preferred Qualifications:

• Master's degree

• Extensive experience with Banner set up, implementation, and process development

• Experience leading system implementations or major upgrades

Department:

Student Financial Aid

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family:

Academic & Student Services

Job Sub Family:

Financial Aid

Knowledge, Skills, and Abilities:

• Strong written and oral communication skills.

• Ability to work with a group and/or complete solo projects.

Annualized Pay Range:

$40,500 - $52,600 - $64,800