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Senior Teleoperations Lead

TSMG

Watertown, MAFull-timeNo compensation foundPosted 1mo agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Watertown, MA
Schedule
Full-time
Work Authorization
Not specified

Job overview

TSMG is hiring a Senior Teleoperations Lead. The Senior Teleoperations Lead will oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. This role involves coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and experience managing teams in robotics, autonomous systems, technical operations, control room environments, or fleet operations.

Key focus areas include Supervise teleoperation teams across multiple shifts, Coordinate robot operations and deployment schedules, and Monitor operational KPIs and productivity.

Successful candidates bring Teleoperations Experience and Operational Team Leadership Experience. Important skills include Troubleshooting, Decision-Making, Communication, and Reporting. Preferred (not required): Operational Leadership, Coordinating Teleoperators, Operational Excellence, and Maintaining Quality Standards.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingDecision-MakingCommunicationReportingOperational LeadershipCoordinating TeleoperatorsOperational ExcellenceMaintaining Quality StandardsMaintaining Safety StandardsServing as Primary Point of ContactScaling Robotics DeploymentsShaping Operational ProcessesShaping Performance StandardsWorkforce DevelopmentSupervise Teleoperation TeamsCoordinate Robot OperationsCoordinate Deployment SchedulesMonitor Operational KPIsMonitor ProductivityEnsure Compliance With SafetyEscalate Technical IssuesCoordinate ResolutionTrain New TeleoperatorsMentor New TeleoperatorsSupport Customer-Facing Robotics DeploymentsProduce Operational ReportsProduce Performance Summaries

Qualifications

Previous Experience in TeleoperationsPrevious Experience in Robotics OperationsPrevious Experience in AV OperationsPrevious Experience in Drone OperationsPrevious Experience in Fleet ManagementPrevious Experience in Control-Room EnvironmentsExperience Leading Operational TeamsExperience Managing Teams in RoboticsExperience Managing Teams in Autonomous SystemsExperience Managing Teams in Technical OperationsExperience Managing Teams in Mission-Critical Programs

Full job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

  • Supervise teleoperation teams across multiple shifts
  • Coordinate robot operations and deployment schedules
  • Monitor operational KPIs and productivity
  • Ensure compliance with safety and quality standards
  • Escalate technical issues and coordinate resolution
  • Train and mentor new teleoperators
  • Support customer-facing robotics deployments
  • Produce operational reports and performance summaries

Requirements

  • Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
  • Experience leading operational teams
  • Strong troubleshooting and decision-making skills
  • Excellent communication and reporting abilities

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