Senior Teleoperations Lead
Watertown, MAFull-timePosted 3mo agoStill listed 4 days ago
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Job overview
TSMG is hiring a Senior Teleoperations Lead. The Senior Teleoperations Lead will oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. This role involves coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and experience managing teams in robotics, autonomous systems, technical operations, control room environments, or fleet operations.
Key focus areas include Supervise teleoperation teams across multiple shifts, Coordinate robot operations and deployment schedules, and Monitor operational KPIs and productivity.
Successful candidates bring Teleoperations Experience and Operational Team Leadership Experience. Important skills include Troubleshooting, Decision-Making, Communication, and Reporting. Preferred (not required): Operational Leadership, Coordinating Teleoperators, Operational Excellence, and Maintaining Quality Standards.
Skills & qualifications
Skills
Qualifications
Full job description
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.
Responsibilities
- Supervise teleoperation teams across multiple shifts
- Coordinate robot operations and deployment schedules
- Monitor operational KPIs and productivity
- Ensure compliance with safety and quality standards
- Escalate technical issues and coordinate resolution
- Train and mentor new teleoperators
- Support customer-facing robotics deployments
- Produce operational reports and performance summaries
Requirements
- Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
- Experience leading operational teams
- Strong troubleshooting and decision-making skills
- Excellent communication and reporting abilities
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