Customer Engagement Specialist
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At a glance
Job overview
Thrasher, Inc is hiring a Customer Engagement Specialist. Thrasher seeks a Customer Engagement Specialist to handle inbound and outbound calls, schedule appointments for homeowners, and collaborate with a supportive team, emphasizing growth, fun, and a launchpad for career development.
Key focus areas include Connect inbound and outbound calls to schedule homeowner appointments, Convert leads into scheduled appointments and maintain them, and Collaborate with team members to achieve goals.
Important skills include Connect With Homeowners, Convert Leads Into Scheduled Appointments, and Collaborate With Team.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Real Conversations. Real Growth. Real Fun.
Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday
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Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
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Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
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Collaborate. Win together. Back each other up. That's the standard.
Qualifications: What You Offer
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Must be at least 18
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Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
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Minimum of 1-2 years of customer service experience
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A history of reliable and consistent job longevity
Benefits: What We Offer
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Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
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401(K) Retirement Savings up to a 5% match
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Employer paid life insurance in the amount of $50,000
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Comprehensive paid training
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Career growth and development
Most jobs hand you a headset and a script. This one hands you a team. Apply.
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.
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