1st Shift Member Services Representative
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At a glance
Job overview
Planet Fitness is hiring a 1st Shift Member Services Representative. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role involves handling front desk activities, responding to inquiries, and assisting in maintaining club cleanliness.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service., Work alone for the first 3 hours of the 6a-2p shift., and Handle all front desk related activities..
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Excel, Punctuality, Reliability, Exceptional Customer Service Skills, and Strong Listener. Preferred (not required): Passion For Fitness And Health and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits:
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Flexible schedule
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Free uniforms
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Opportunity for advancement
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
We are presently hiring for First Shift, (6a-2p, 9p-5p)
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service with the first 3 hours of the 6a-2p shift working alone.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
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Must be 18 years of age or older.
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High School diploma/GED equivalent required.
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Customer service background preferred.
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Basic computer proficiency in excel and computer operations
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occasionally lift up to 75 lbs.
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Will occasionally encounter toxic chemicals during shift.
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