Client Services Manager, IDD Services

Client Services Manager – Habilitation Services

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Monroeville, PA Habilitation Office.

Are you looking for a rewarding career opportunity where you can make a meaningful impact while growing professionally? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated and relationship-driven professional to join our team and help coordinate high-quality services for individuals receiving habilitation and community-based support.

As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality client care and support services

• Coordinate client services and manage emergent staffing and scheduling needs

• Manage and grow an assigned caseload through proactive relationship-building and service excellence

• Develop strong partnerships with clients, families, referral sources, payors, and community organizations

• Foster collaborative and communicative relationships with field and office staff

• Monitor key operational and financial performance metrics to support office success

• Partner with Clinical Managers to provide guidance, supervision, and support to field employees

• Support employee engagement, retention, and overall service quality

• Contribute to office growth initiatives and business development efforts

Qualifications:

• Bachelor's degree required

• Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred

• Prior healthcare, medical office, home care, or human services experience preferred

• Previous supervisory or leadership experience is a plus

• Demonstrated success in achieving goals and taking on increasing levels of responsibility

• Strong desire for career growth and advancement

• Proficiency with computer systems and electronic medical records (EMR)

• Excellent communication, organizational, and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary

• Comprehensive medical, dental, prescription, and vision coverage

• Paid time off and paid holidays

• Tuition reimbursement opportunities

• 401(k) with company match

• Ongoing training and professional development

• Advancement opportunities within a growing organization

• Supportive team environment focused on employee success

Join BAYADA and become part of a mission-driven organization dedicated to helping individuals live safely and independently while making a meaningful difference in the communities we serve.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.