Housekeeping Supervisor

As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team ensuring they have the tools and instruction needed for success.

Job Responsibilities:

 Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed

• Handle Guest concerns and react quickly, logging and notifying the proper areas

• Actively participate in daily briefing, daily warm up and department meetings

• Ensure Room Attendants are informed daily about priorities in their section

• Follow departmental policies and procedures

• Report necessary maintenance items

• Follow all safety and sanitation policies

• Other duties as assigned  What will you bring to this role?

• Proficient in English (verbal & written) essential

• High school diploma or equivalent preferred

• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment

• Proven training skills

• Experience with Hotel Property Management System, Micros-Fidelio desirable

• Proactive with a meticulous eye for detail

• Strong organizational, supervisory and communication skills

• Able to convey information and ideas clearly

• Ability to evaluate and select among alternative courses of action quickly and accurately

• Work well in stressful, high-pressure situations

• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest

• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision  

Physical Aspects of Position:  

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps   Salary expectations:   $28.48 

Visa Requirements:  Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect:  We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:  We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:  We celebrate our differences. We support each other and we always stand together.
• Empowerment:  We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:  We build trust through mutual respect and being authentic.  

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines