Facilities Manager

The Facilities Manager is responsible for planning, organizing, executing, and communicating service-related activities within their assigned region. This role serves as a key liaison between Restaurant Support Office (RSO) partners, Operators, and service provides to ensure facilities programs are effectively executed, company assets are maintained, and brand standards are upheld. The Facilities Manager provides field leadership, drives continuous improvement initiatives, and supports all aspects of facilities management.

Your Impact and Responsibilities:

• Manage field-based facilities support, local strategies, and service provider performance to maintain brand standards and maximize the lifecycle of company assets

• Serve as the primary escalation point for facilities-related emergencies and operational issues, providing on-call support as needed

• Lead the implementation and communication of facilities programs, initiatives, and strategic priorities

• Partner with cross-functional teams to support business initiatives, continuous improvement efforts, research activities, and change management processes

• Conduct site assessments, property inspections, and equipment evaluations to ensure facilities meet Raising Cane’s standards and identify future maintenance and capital needs

• Manage service provider relationships, contracts, and performance scorecards, and competitive bid processes to ensure quality service and overall value

• Develop and execute project scopes, RFPs, and capital improvement plans in partnership with Operations and Business Unit leadership

• Oversee building repairs, equipment installations, warranty walkthroughs, property improvements, and project execution from planning through completion

• Manage work order workflows, review service quality and performance metrics, and ensure timely resolution of facilities-related requests

• Coach and support Crew on facilities-related processes, tools, and best practices and maintain accurate administrative records, including expense reports and supporting documentation Travel Requirements:

• Requires up to 50% travel and operates as a field-based, remote role

• 5+ years of facilities management experience within the Restaurant, grocery store, or related industries

• Bachelor's degree in Business Administration or a related field, or equivalent facilities management experience

• Knowledge of HVAC and mechanical systems, refrigeration, plumbing, electrical systems, kitchen equipment, general maintenance contracting, and beverage/CO2 systems

• Proficient in Microsoft Office, including Excel, PowerPoint, Project, Outlook, and Word

• Strong organizational, analytical, and problem solving skills with the ability to manage multiple priorities and evaluate results in a fast-paced environment

• Excellent written and verbal communication skills with the ability to build effective relationships and collaborate across all levels of the organization

• Self-motivated, adaptable, and able to work effectively both independently and in environments with changing priorities and ambiguity

• Flexibility to work a variable schedule, including weekends, holidays, early mornings, evenings, and on-call support for urgent facilities-related issues as needed Preferred Qualifications:

• Blueprint reading experience

• Advanced experience utilizing a CMMS platform

• Experience supporting multi-unit operations All your information will be kept confidential according to EEO guidelines.

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