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FRONT END/LEAD CLERK

Kroger Family of Companies

Stevens Point, WIJobNo compensation foundPosted 5mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Stevens Point, WI
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a FRONT END/LEAD CLERK. The Front End/Lead Clerk provides daily support for all Front End department operations, policies, processes, and procedures. This role involves exploring and developing more effective processes, designing a cleaner working environment, and ensuring safe and efficient customer service. The clerk also improves various reports and metrics, provides training and support, and implements company initiatives.

Key focus areas include Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting, Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting, and Ensure safe, effective and efficient customer service is provided throughout department.

Successful candidates bring Store Retail Experience and Flexible Schedule Availability. Important skills include Multi Tasking, Communication, Oral Communication, Microsoft Word, Excel, and PowerPoint. Preferred (not required): Customer Service, Promote Company Initiatives, Implement Process Improvements, and Training.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceMulti TaskingCommunicationOral CommunicationMicrosoft WordExcelPowerPointACESuperskedManaging PeopleMerchandisingInventory ManagementShrink ControlLabor SchedulingExpense ControlIntegrityDependabilityPromote Company InitiativesImplement Process ImprovementsTraining

Qualifications

Willing to Work Various ShiftsWilling to Work Weekends and HolidaysStore Retail ExperienceFrontend Operations Experience

Full job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

  • Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.

  • Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.

  • Ensure safe, effective and efficient customer service is provided throughout department.

  • Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.

  • Provide training, support and follow up on all aspects of Key Retailing.

  • Coach and train customer service manager and front end supervisors.

  • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.

  • Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.

  • Follow through on special assignments and perform any and all duties as assigned.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Willing to work mornings, afternoons, evenings, or nights as the work demands.

  • Willing and available to work weekends and holidays as needed (emphasis on Prime Time)

  • Store retail experience with an emphasis on customer service and frontend operations.

  • Ability to multi task and handle large workloads.

  • Effective written and oral communication skills.

  • Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.

  • Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)

  • Past work record must exhibit a high level of integrity and dependability.

Desired

  • Thorough experience in customer service and all phases of frontend operations.

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