Desktop Support
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At a glance
Job overview
SWA Group is hiring a Desktop Support. The candidate will work independently while supporting both the Los Angeles office and remote locations, maintaining team cohesion. They must be customer‑focused, a motivated self‑starter with excellent oral and written communication, strong listening, questioning, and analytical abilities to succeed in this role.
Key focus areas include Provide hands‑on hardware and software support for computers, print devices, peripherals, and other IT equipment for the Los Angeles office, Provide remote support to all other SWA offices, and Adhere to SWA's IT standards and ensure compliance with the IT strategy.
Important skills include Customer Service, Communication Skills, Listening, Questioning, Analytical Skills, and Collaboration. Preferred (not required): Windows 10, Windows 11, MS Office Suite, and Adobe Products.
Skills & qualifications
Skills
Qualifications
Full job description
The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused, and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening, questioning, and analytical skills are vital to success in this role.
Responsibilities: The primary role is to provide hands-on hardware and software support for computers, print devices, peripherals, and other IT related equipment for SWA's Los Angeles office. Providing remote support to all other SWA offices is a secondary role of this position along with adhering to SWA's IT standards and ensuring compliance in accordance with SWA's IT strategy.
Reports to: Coordinates activities with local office management and reports directly to the CTO.
Skills Required: Should possess a working knowledge of IT related hardware and software. Strong teamwork, communication, and interpersonal skills are essential along with the ability to effectively work with technical and non-technical staff.
Installation, support, and administration experience and knowledge is desired but not required in the following specific areas:
Software: Windows 10, 11, MS Office Suite, Adobe Products, AutoCAD Graphics Programs
Equipment:
PCs Laptops Printers Plotters Scanners Copiers Cell Phones
Abilities:
Printer troubleshooting
Desktop troubleshooting
Problem solving
Interpersonal skills
Ability to lift 50 lbs
Organizational skills
Follow detailed instructions
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