Assistant Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Planet Fitness is hiring an Assistant Manager. The Assistant Manager will help oversee gym operations to ensure an exceptional "Judgement Free" member experience and a financially successful club. This role involves assisting with staff management, member service oversight, and maintaining facility cleanliness. The Assistant Manager will also be involved in front desk activities and tracking club statistics.
Key focus areas include Assist in recruiting, hiring, training and developing high performing staff., Assist in maintaining a welcoming atmosphere for all members, prospective members and guests., and Assist with Staff Management and provide backup support to Club Manager..
Successful candidates bring High School Diploma/GED Equivalent, Must Be 18+, and Member Service Representative Experience. Important skills include Superior Customer Service, Supervisory Skills, Diplomacy, Listening Skills, Basic Computer Proficiency, and Microsoft Suite.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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401(k) matching
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Dental insurance
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Health insurance
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Opportunity for advancement
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Vision insurance
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Paid time off
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Parental leave
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Training & development
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities
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Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
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Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
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Assist with Staff Management and provide backup support to Club Manager as needed.
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Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
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- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
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Assist in overseeing cleanliness and maintenance of facility.
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Assist in ordering of supplies using specific budget based on club requirements.
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Assist in tracking statistics and reports (weekly, monthly, and annually).
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Backup support for any employee who is absent. Qualifications/Requirements
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Superior customer service skills, preferably in the fitness industry.
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Experience working as a Member Service Representative at Planet Fitness.
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Solid supervisory, diplomacy and listening skills.
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Basic computer proficiency (Microsoft Suite).
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Hard working, enthusiastic and energetic!
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Strong problem resolution skills.
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Current CPR Certification required.
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High school diploma/GED equivalent required.
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Must be 18 year of age or older. Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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