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Client Service Representative

VCA Animal Hospitals

Clifton, NJJob$17–22/hrPosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$17–22/hr
Location
Clifton, NJ
Work Authorization
Not specified

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Job overview

VCA Animal Hospitals is hiring a Client Service Representative. VCA Animal Hospitals is seeking an experienced Client Service Representative to join their team. This role is crucial as the face of VCA, setting the tone for the practice and building customer trust. The representative will handle various customer service functions, scheduling, payments, and educating clients on pet care.

Key focus areas include Greet visitors, answer telephones, and guide clients and their pets to exam rooms, Schedule and confirm appointments, and Place outbound calls for follow-ups and reach out to prospective clients.

Important skills include Customer Service, Answering Telephones, Scheduling Appointments, Confirming Appointments, Processing Payments, and Educating Clients.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceAnswering TelephonesScheduling AppointmentsConfirming AppointmentsProcessing PaymentsEducating ClientsGeneral Animal HusbandryNon-Medical Pet CareManaging Medical RecordsHospital Maintenance

Qualifications

Experienced Client Service Representative

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

This position pays $17.00 - $22.00, dependent on experience, education, certification, etc.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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