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Beauty Advisor (Full Time), Saks Fifth Avenue Houston Galleria-Charlotte Tilbury

Charlotte Tilbury

Houston, TXFull-timePosted 7mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Houston, TX
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Charlotte Tilbury is hiring a Beauty Advisor (Full Time), Saks Fifth Avenue Houston Galleria-Charlotte Tilbury. The Beauty Advisor serves as an ambassador for the Charlotte Tilbury brand, embodying its values and catering to its customer base. This role is responsible for achieving optimal financial results by maximizing top-line sales and ensuring superior customer service. The advisor will drive financial results, manage customer queries, and build partnerships to ensure continuous training and development.

Key focus areas include Drive financial results in store to meet and exceed plan, Communicate and manage agreed goals, and Manage customer queries through sound judgement and achieving positive outcomes.

Successful candidates bring 1+ Years Retail Experience and 1+ Years Sales Artistry Retail. Important skills include Drive Financial Results, Maximize Top Line Sales Potential, Ensure Superior Service, Communicate Goals, Specialist Among Retail Artistry Brands, and Entrepreneurial Spirit.

Skills & qualifications

RequiredNice to have

Skills

Drive Financial ResultsMaximize Top Line Sales PotentialEnsure Superior ServiceCommunicate GoalsSpecialist Among Retail Artistry BrandsEntrepreneurial SpiritManage Customer QueriesAchieve Positive OutcomesBuild PartnershipContinuous Training and DevelopmentAchieve Charlotte Tilbury StandardsExceptional Customer ServiceAnticipate Staffing NeedsSourcing and Selecting TalentDetermine Individual and Team Sales TargetsAnalyze Business PerformanceProactively Plan StrategyPromote the Tilbury TouchLead by ExampleCreate and Maintain Atmosphere of Open and Positive CommunicationProfessionalismCreativityCollaborative Management StyleMaintain Required Inventory LevelsAccurate Stock FilesImplement Visual MerchandisingNew Launch DisplaysCollateral PlacementMaintain Technology on CounterRaise Operational Issues for ResolutionEstablish and Develop Cooperative and Mutually Respectful RelationshipSchedule Team to Optimize CoverageMaintain Excellent Counter Hygiene StandardsMaintain Store Standards and Policies

Qualifications

1+ Years Retail Experience1+ Years Sales Artistry Retail

Full job description

OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

  • Sales

  • Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)

  • Communicate and manage agreed goals.

  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

  • Customer Service

  • Manage customer queries, through the use of sound judgement and achieving positive outcomes

  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry

  • Take every opportunity to extend exceptional customer service beyond the in-store experience.

  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.

  • Determine individual and team sales targets to meet and exceed plan

  • Analyze business performance and proactively plan strategy within day to day business and events.

  • Consistently promote the Tilbury Touch to the team and customers.

  • Lead by example always to promote the Tilbury Touch and exceptional customer service

  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style

  • Ensure that the counter is ‘customer ready’ from open to close of business

  • Maintain the required inventory levels and accurate stock files

  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team

  • Maintain technology on counter

  • Raise operational issues for resolution in a timely manner

  • Store and Retail Partner Relationships

  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

  • Schedule team to optimize coverage according to customer flow

  • Maintain excellent counter hygiene standards

  • Maintain the store standards and policies at all times

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